{"id":1705100,"url":"https://alion.io/job/zafran-security-technical-account-manager","title":"Technical Account Manager","company":{"id":177893,"name":"Zafran Security","domain":"zafran.io","url":"https://alion.io/company/zafran-security","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":104000,"max_usd":235000,"period":"year","method":"role_country_seniority_unknown","sample_n":3369},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":true},{"name":"Jira","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-10-01T20:36:50Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T20:53:48Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nAs a Technical Account Manager at Zafran, you’ll be the trusted guide helping our customers unlock the full value of our platform. You’ll lead the post-sale journey, from smooth onboarding to measurable success, building deep relationships and tackling tough problems with clarity and empathy. Think of yourself as the connective tissue between customers and our product, someone who thrives at the intersection of technical problem-solving, proactive communication, and customer advocacy.\nYou’ll become a go-to expert on how Zafran helps security teams slash noise, surface real risks, and take action-fast.\nAbout Zafran:\nOur Mission: To stop the exploitations of vulnerabilities, everywhere.\nWhat makes us different: In a world where AI-enabled attackers weaponize vulnerabilities within minutes, the old scan-and-patch-everything model no longer holds. Zafran's Exposure Graph continuously maps every vulnerability across your hybrid environment, chains exploitability through real attack paths and proves 90% of \"critical\" vulnerabilities can't actually reach you. It then neutralizes the real 10% using your compensating controls and safely remediates only where it matters.\nWho’s behind us: Zafran is backed by Menlo Ventures, Sequoia Capital, Cyberstarts, and a deep belief that cybersecurity should move as fast as attackers do. We’re one of the fastest-growing companies in the industry, scaling to meet demand from the world’s most advanced, security-obsessed organizations.\nWe’re serious about our mission- so expect work that matters, teammates who challenge and inspire you, and plenty of fun along the way!\nWhat you will do:\nBuild trust from day one and be the face of Zafran throughout the customer lifecycle\n\nLead onboarding and ensure a fast, confident path to value\n\nMonitor platform usage, identify risks early, and deliver insights that turn obstacles into outcomes\n\nHost recurring check-ins, facilitate quarterly reviews, and design workshops that spark “aha” moments\n\nTroubleshoot complex scenarios and coordinate with support, product, and engineering to solve what matters most\n\nAdvocate for your customers internally and turn their needs into impact\n\nCelebrate customer success and turn champions into advocates\n\nSpot risks before they become problems, coordinate cross-functional response plans, and keep confidence high even when challenges hit\n\nRequirements\n4+ years in a customer-facing role with strong technical exposure\n\nFluency in technical environments- comfortable reading logs, understanding APIs, and translating strange bugs into human language\n\nA knack for turning complex workflows into simple, actionable plans\n\nEmpathy, curiosity, and a bias for doing right by the customer\n\nExperience with platforms like Jira, Salesforce, Zendesk, Notion, or similar\n\nFamiliarity with REST APIs, browser debugging, logs, or lightweight scripting is a plus, but you don’t need to be a coder\n\nExperience with the following is a plus:\nHave run customer trainings, hosted webinars, or created documentation people actually use\n\nEnjoy solving thorny problems, asking “what if,” and finding the signal in the noise\n\nAre energized by a company culture where curiosity, speed, and GIFs can all thrive\n\nAt Zafran, people matter! We provide a robust benefits program that includes flexible PTO, health insurance plans (medical, dental, vision), a monthly stipend for phone and internet, 401k, flexible spending account, and a home office stipend when joining!\nWe also provide access to frontier AI models, including Claude, so every employee can work smarter, move faster, and build an AI-first career from day one.\nAt Zafran, we’re proud to be an equal opportunity employer. We believe the best teams are built by people who think differently, come from all kinds of backgrounds, and aren’t afraid to challenge the status quo. We welcome everyone across race, religion, gender, gender identity or expression, sexual orientation, age, disability, national origin, and veteran status, because what matters most is what you bring to the table.\nIf you’re curious, fun, and someone who gets things done, we’d love to meet you","description_format":"text","description_chars":4150,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-02T14:34:20Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":182500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":40,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/zafran-security-technical-account-manager","json_url":"https://alion.io/job/zafran-security-technical-account-manager.json","meta":{"generated_at":"2026-10-06T21:37:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1203,"day_limit":5000,"remaining_today":3797,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177893},"rest":"https://alion.io/mcp/rest/get_company?id=177893"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzafran-security-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzafran-security-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzafran-security-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zafran-security-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzafran-security-technical-account-manager"}]}