{"id":2533428,"url":"https://alion.io/job/zain-cash-it-infrastructure-system-associate","title":"IT Infrastructure System Associate","company":{"id":49353,"name":"Zain Cash","domain":"zaincash.com","url":"https://alion.io/company/zain-cash","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amman, Jordan"],"countries":["JO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Linux","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true},{"name":"TCP/IP","optional":true}],"status":"closed","first_seen_at":"2026-10-14T13:35:27Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T10:23:53Z","board_verified":false,"closed_at":"2026-10-15T10:23:53Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"We are seeking a skilled IT Infrastructure Systems Associate with 1-3 years of experience to provide technical assistance to end users, troubleshoot hardware and software issues, and support server maintenance activities. The ideal candidate will have hands-on experience with Windows and Linux server environments, strong problem-solving skills, and excellent customer service abilities.\nResponsibilities\nProvide first and second-level IT support via phone, email, chat, or in-person.\nTroubleshoot and resolve hardware, software, and network issues (Windows, macOS, Office 365, etc.).\nAssist with Windows server administration and Linux OS administration (user management, permissions, backups, updates).\nInstall, configure, and maintain laptops, printers, and peripherals.\nManage Active Directory, DNS, DHCP, and Group Policy in a Windows server environment.\nDocument IT incidents and resolutions in a ticketing system (e.g., Workflow, K2).\nAssist with network troubleshooting (LAN/WAN, VPN, Wi-Fi).\nSupport virtualization technologies (VMware, Hyper-V) as needed.\nEducate users on IT best practices and security policies.\nCollaborate with senior IT staff on infrastructure projects\nRequirements\n1-3 years of experience in system Admin, IT Support, with expertise in Windows Server, Active Directory, Azure Active Directory (Azure AD), AD Connect, and Linux OS administration \nBachelor’s degree in computer science, Information Technology, or a related field.\nPreferred Skills\nHands-On experience with Windows Server (2016/2019/2022) and/or Linux servers.\nKnowledge of Active Directory, Group Policies, PowerShell commands, Azure AD, and Office 365 administration.\nFamiliarity with ticketing systems and ITIL processes.\nBasic understanding of networking concepts (TCP/IP, DNS, VPN, firewalls).\nExperience with remote desktop support tools (SCCM, Microsoft Intune, RDP).\nStrong troubleshooting and problem-solving skills.\nExcellent communication and customer service skills.","description_format":"text","description_chars":1975,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-10-14T13:35:27Z"},{"event":"close","at":"2026-10-15T10:23:53Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/zain-cash-it-infrastructure-system-associate","json_url":"https://alion.io/job/zain-cash-it-infrastructure-system-associate.json","meta":{"generated_at":"2026-10-16T11:07:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9852,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49353},"rest":"https://alion.io/mcp/rest/get_company?id=49353"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzain-cash-it-infrastructure-system-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzain-cash-it-infrastructure-system-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzain-cash-it-infrastructure-system-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zain-cash-it-infrastructure-system-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzain-cash-it-infrastructure-system-associate"}]}