E-Services & Application Development Specialist

Position Information

Department/Section: Technology IT Solutions & Development

Job Title: E-Services & Applications Development Specialist

Reports to: E-Services & Applications Development Team Leader

Job Purpose

The E-Services & Applications Development Specialist is responsible for the E-Services & Applications Development Team Leader for leading the design, development, and delivery of innovative digital solutions, including mobile applications, self-service portals, and e-channels. This role is crucial in ensuring seamless integration with backend systems, upholding the highest standards of software development, and consistently delivering exceptional, user-centric experiences.

Key Tasks/Accountabilities

• Design, develop, and maintain customer-facing mobile applications (iOS, Android, and Windows), self-service portals, and e-channels (SMS, USSD) using frameworks like Flutter, React Native, Swift, Kotlin, and Java.

• Develop and orchestrate cross-functional business logic and services, integrating mobile applications with backend systems via APIs, microservices, and integration platforms such as MuleSoft and Spring Boot.

• Collaborate with business stakeholders to analyze service requirements and translate them into technical specifications, ensuring software implementation meets business needs and process standards.

• Work with Convergence Billing and Charging Solutions teams to create hybrid services and products, integrating systems such as OCS and billing platforms, utilizing tools like JMS, REST APIs, and SOAP.

• Lead the design and development of customer-facing systems, such as mobile money solutions, payment gateways, and digital wallets, ensuring compliance with standards like PCI DSS and integrating secure payment platforms like Stripe, PayPal, and Apple Pay.

• Lead release planning, deployment processes, and post-go-live coordination, utilizing Jenkins, GitHub Actions, and CircleCI for CI/CD pipelines and maintaining post-deployment documentation.

• Supervise the integration of e-channels (corporate websites, kiosks, mobile apps) with backend systems via middleware solutions such as MuleSoft, Apache Camel, or WSO2, ensuring smooth communication between systems.

• Develop and maintain comprehensive technical documentation, including design artifacts, implementation guides, user manuals, and operational procedures, and conduct knowledge transfer for internal teams.

• Forecast development demand, manage resource allocation, perform impact assessments for system changes, and track progress using Jira and Confluence.

• Promote best practices in mobile application and e-service development, driving continuous improvement and innovation in digital services while adhering to coding, security, and integration standards using tools like SonarQube and OWASP.

• Lead and manage outsourced software development activities, ensuring timely delivery and adherence to quality standards, and coordinate with external vendors to resolve complex technical issues.

• Manage, motivate, and mentor team members, foster skills development, engagement, and performance improvement, and provide timely reports on KPIs, project progress, and team performance.

• Continuously monitor the performance of mobile applications and e-channels, troubleshooting issues, identifying bottlenecks, and optimizing applications for scalability and performance.

• Stay updated with the latest trends in mobile technologies, tools, and frameworks to ensure the team utilizes state-of-the-art development practices and technologies.

• Ensure application security by adhering to industry best practices, such as OWASP Mobile Security Testing and encryption standards (e.g., SSL/TLS for data transmission).

• Collaborate with QA teams to define test strategies, implement automated tests, and oversee the execution of both functional and non-functional tests, ensuring application quality.

• Manage application versioning, compatibility, and updates across multiple mobile platforms, ensuring smooth deployment and rollout of new features and bug fixes.

• Ensure adherence to all regulatory, security, and compliance requirements, including GDPR, HIPAA, and PCI DSS, during the development and release of applications.

• Design and implement e-service platforms such as customer portals, digital self-service systems, and automated service delivery solutions, improving the overall customer experience and operational efficiency.

• Manage the lifecycle of digital services from inception through deployment and operational support, ensuring the scalability and reliability of platforms used for e-commerce, mobile money, and payment gateways.

• Lead digital transformation initiatives within the organization, leveraging emerging technologies and tools to create innovative solutions that improve customer interactions and streamline business processes.

• Collaborate with UX/UI teams to ensure that e-service platforms and mobile applications provide intuitive and user-friendly experiences, optimizing interface design for customer engagement.

• Ensure scalability and high availability of e-service platforms, implement monitoring, load balancing, and disaster recovery strategies to maintain operational continuity.

• Ensure compliance with all applicable policies & regulatory requirements in information security.

Qualifications/Experience/Skills

Qualifications/Experience:-

• B.Sc. in Computer Science/ Engineering, Software Engineering or any related discipline.

• Minimum 2 years of experience in related field.

• Experience in Frontend Web Development Frameworks (e.g., React, Angular, Vue.js).

• Experience in Backend Frameworks (e.g., Spring Boot, Node.js).

• Experience in Mobile Development Frameworks (Native and Hybrid).

• Experience and Skills in designing APIs using SOAP/Rest/GraphQL.

• Experience Designing and Deploying in End User Systems (e.g. Mobile Money, Payment GW).

• Experience in using Agile Development Methodologies (e.g., Scrum, Kanban).

• Experience in Object-Oriented Languages like Java Python & C++ languages.

• Experience in web development languages including HTML, CSS, JavaScript and JQuery.

• Hands-on experience and knowledge of RDBMS.

• Hands- on experience and knowledge on Linux and Windows OS.

  Skills:-

• Highly developed communication and reporting skills (verbal and written) in both Arabic and English.

• Highly developed skills in use of relevant IT packages including Excel. Word, PowerPoint etc.

• Ability to build excellent relationships with key suppliers/customers.

• Ability to plan, monitor and control projects.

• Problem solving and analytical skills.

• Planning and organising skills.

• Strong presentation Skills.

• Ability to interpret and apply best practice methods/processes.

• Excellent numeracy and analytical skills.

• Ability to impart knowledge to others in a 1-2-1 and 1-2-many environments.

Typical Performance Measures

• Effectiveness of high availability of the developed applications.

• Quality of Team Contribution.

• Understands and is committed to team objectives.

• Time management.

• Effectiveness in maintaining and improving accuracy of the developed applications.

• Quality of relationships with internal customers/peers/suppliers.

• Effectiveness of issue resolution/decision making/change control and risk management.

• Delivery of outcomes to agreed quality standards and deadlines.

• Adaptability of work plans/resources in response to change.

• Consistency and Quality of the applications maintenance to reduce equipment downtime.