{"id":3457906,"url":"https://alion.io/job/zain-group-soc-associate","title":"SOC Associate","company":{"id":49029,"name":"Zain Group","domain":"zain.com","url":"https://alion.io/company/zain-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Sniperhire","truth_index":null},"role":"Security","role_family":"Security","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manama, Bahrain"],"countries":["BH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":64000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":623},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-29T12:49:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T15:33:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the Role\nThis role exists to ensure the smooth and efficient operation of Operation team ad-hoc tasks and CSITSM ticketing system, a critical tool for customer support and internal flow automation. The support Operations Coordinator plays a vital role in maximizing the system's effectiveness by managing our outsourced support team, facilitating clear communication between internal Zain staff and the support team, and proactively identifying opportunities for system improvement. This ultimately contributes to Improved customer satisfaction, streamline internal processes and increased efficiency.\nWhat We Need From You\nRequirements & Analysis: Gather requirements, analyze feedback, collaborate on prioritization, and conduct UAT. Deliverable: System improvements aligned with user needs.\n\nVendor Management: Audit vendor performance and negotiate service levels.\n\nCommunication: Communicate system status such as incidents and changes, collaborate with teams, and facilitate meetings.\n\nOther Tasks: Perform any other duties related to the ticketing system, support operations, or departmental needs.\n\nQualifications and Education\nBS in Computer Information System, Software Engineering, Computer Science or any related major.\n\n0-1 years of experience is a plus.\n\nSkills and Knowledge\nCommunication (Written & Verbal)\n\nOrganization & Time Management\n\nITIL Basics is a plus\n\nInclusivity statement\nWe are committed to ensuring our recruitment process is inclusive and accessible to all. 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