{"id":386837,"url":"https://alion.io/job/zaintech-incident-manager","title":"Incident Manager","company":{"id":5748,"name":"ZainTECH","domain":"zaintech.com","url":"https://alion.io/company/zaintech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":106,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"IAM","optional":true},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-08-10T00:00:00Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-10-30T07:26:42Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":80},"description":"The Incident Manager is responsible for overseeing the end-to-end management of incidents impacting cloud and infrastructure services, including AWS, Azure, and OCI environments.\nThis role ensures rapid restoration of services, effective communication with stakeholders, and continuous improvement through post-incident analysis.\nResponsibilities:\nOwn and manage the full incident lifecycle from detection to closure.\nAct as the central command point during major (P1/P2) incidents.\nCoordinate cross-functional teams including cloud, network and Infrastructure teams as well as CSMs.\nEnsure timely incident triage, escalation, and resolution.\nLead incident bridges, war rooms, and crisis calls.\nEnsure accurate and timely communication to stakeholders and leadership.\nTrack incidents against SLAs and ensure compliance with operational targets.\nDrive root cause analysis (RCA) and post-incident reviews (PIRs).\nIdentify recurring issues and recommend preventive and corrective actions.\nMaintain and improve incident management processes, playbooks, and runbooks.\nEnsure proper documentation and ticket updates in ITSM tools.\nSupport audits, reporting, and service improvement initiatives.\nOur Culture & Code of Conduct:\nAt ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do - from how we work with each other to how we engage with clients and partners globally.\nRequirements\n5+ years of experience in IT operations, cloud, or infrastructure roles.\n2+ years of experience in Incident or Major Incident Management.\nITIL Foundation or ITIL Intermediate (Incident Management) certification preferred.\nCloud certifications (AWS, Azure, OCI) are a plus.\nStrong understanding of cloud platforms (AWS, Azure, OCI) and Private cloud operations.\nFamiliarity with monitoring, alerting, and logging tools.\nGood understanding of infrastructure components (compute, storage, networking, IAM).\nAbility to assess technical impact and prioritize incidents effectively.\nExperience with ITSM tools (ServiceNow, Jira, Remedy, etc.).\nStrong knowledge of ITIL Incident and Major Incident Management processes.","description_format":"text","description_chars":2401,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","IT Consulting & Digital Transformation","Managed IT Services (MSP)","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-05T22:40:11Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.782,"p_room":0.6,"age_days":81,"expected_fill_days":106,"reasons":["conf:2","velocity","win:late","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/zaintech-incident-manager","json_url":"https://alion.io/job/zaintech-incident-manager.json","meta":{"generated_at":"2026-10-30T08:05:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11360,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5748},"rest":"https://alion.io/mcp/rest/get_company?id=5748"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzaintech-incident-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzaintech-incident-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzaintech-incident-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zaintech-incident-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzaintech-incident-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":386837}},{"tool":"search_jobs","arguments":{"company":"zaintech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":386837},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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