{"id":563839,"url":"https://alion.io/job/zaizi-it-support-engineer-2nd-line","title":"IT Support Engineer (2nd Line)","company":{"id":172541,"name":"Zaizi","domain":"zaizi.com","url":"https://alion.io/company/zaizi","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":14,"ghost_share":0,"stale_share":0.071,"repost_share":0,"time_to_fill_p50_days":171,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":64000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Google Workspace","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"Agile","optional":true},{"name":"AWS","optional":true},{"name":"GCP","optional":true}],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-11-02T02:04:08Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":55},"description":"Role Overview\nWe are seeking a security-minded IT Support Engineer to manage our day-to-day service desk operations and support our cloud infrastructure. Reporting directly to the IT & InfoSec Manager and working alongside a Senior Engineer, you will manage 1st, 2nd and some 3rd line support issues, deliver end-user software training, work within larger projects and enforce robust security controls across our Microsoft 365 and Azure environments.\nRequirements\nKey Responsibilities\nHelpdesk Operations: Triage, manage, and resolve daily 1st 2nd and some 3rd line support tickets, escalating high-level infrastructure or complex security incidents to senior staff.\nM365 & Azure Security Administration: Manage user lifecycles, Conditional Access policies, role-based access controls (RBAC), and group management across Microsoft 365 and Entra ID (Azure AD).\nInfoSec & Compliance Support: Assist the IT & InfoSec Manager with security posture management-monitoring security alerts (Microsoft Defender), enforcing Intune endpoint compliance, overseeing patch management, and supporting audit readiness.\nUser Training & Security Awareness: Onboard new starters and deliver ad-hoc user training on cyber hygiene, security best practices, and daily software tool usage.\nOn-Site Technical Support: Provide hands-on hardware setups, local network troubleshooting, and physical workspace support at our Hammersmith office location.\nQualifications & Experience\nSecurity Clearance - Must hold or be eligible to obtain UK Security Check (SC) clearance (requires minimum 5 years continuous UK residency).\nTechnical Experience - 2nd-line administration of Microsoft 365, Entra ID (Azure AD), Intune, Conditional Access, Defender, Azure services. Google Workspace desirable\nWork Environment - Proven track record working in high-security, defense, or heavily regulated environments with strict governance standards.\nThis position will be onsite Mon-Thu with Fridays remote.\nBenefits\nBenefits\nCompensation\nCompetitive Pay: Salaries reviewed annually to ensure they reflect your performance and market value.\nLoyalty Pension: We invest in your future. Starting at a 5% employer contribution, we increase this by 0.5% every year after your third anniversary, up to a maximum of 8%.\nProtection: Comprehensive Group Life Assurance for peace of mind.\nPurpose & Culture\nReal Impact: Work on mission-critical projects that secure and improve the UK's digital infrastructure.\nAutonomy: A culture that empowers you to make decisions, prototype rapidly, and iterate towards success.\nService & Community: We support those who serve. 10 paid days for Reservist Military Service.\nWork / Life Balance\nTime Off: 25 days annual leave + Bank Holidays, with the flexibility to Buy/Sell additional days to suit your lifestyle.\nGiving back: 2 paid volunteering days per year.\nDevelopment & Growth\n Master Your Craft: Fully funded professional certifications (AWS, GCP, Agile, etc.) supported by 5 days paid study leave.\nExpand Your Horizons: An additional £500 annual \"Personal Choice\" fund to learn whatever inspires you-work-related or not.\nSupport: Access to 1-2-1 professional coaching and team training to accelerate your career.\nHealth & Balance\n Premium Health: Vitality Private Medical Insurance (includes Apple Watch, gym discounts, and rewards).\nFlexibility: Genuine hybrid working with a WFH equipment allowance to perfect your home setup.\n Wellbeing: Cycle to Work scheme and a commitment to sustainable, healthy working practices.","description_format":"text","description_chars":3510,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance","Hybrid work","Paid volunteering days"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Government"],"lifecycle":[{"event":"open","at":"2026-09-09T08:12:32Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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