{"id":2639733,"url":"https://alion.io/job/zayo-group-customer-account-manager","title":"Customer Account Manager","company":{"id":630,"name":"Zayo Group","domain":"zayo.com","url":"https://alion.io/company/zayo-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":21,"ghost_share":0,"stale_share":0.571,"repost_share":0.048,"time_to_fill_p50_days":23,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Marketing","role_family":"Marketing","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":98000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ETL/ELT","optional":false}],"status":"live","first_seen_at":"2026-10-15T18:32:57Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-30T08:05:07Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Company Description\nZayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.\nZayo is seeking a Customer Account Manager responsible for Zayo’s most strategic post-implementation customer relationships and recurring-revenue portfolios. Serves as the principal lifecycle and commercial advisor for hyperscalers and the largest carriers, leading executive governance, high-stakes renewals, material churn mitigation and complex network and contract decisions across products, geographies and internal functions.\nLocation: This remote work position will consider applicants that reside in the continental United States.\nResponsibilities\nOwn the multi-year lifecycle, renewal, retention and revenue-protection strategy for assigned strategic accounts. \nBuild and maintain senior executive, commercial, technical and operational relationships across the customer organization. \nLead the highest-complexity renewals, contract negotiations, RFP/RFQ responses, network transitions and customer governance forums. \nIntegrate customer network plans, capacity needs, utilization, service performance, contract position and financial exposure into actionable account strategies. \nLead material churn-risk mitigation and advise on pricing, term, margin, capital recovery, credits, ETL, portability, exceptions and order treatment. \nOrchestrate cross-functional execution and executive escalations while maintaining accountability with the rightful functional owner. \nIdentify strategic expansion and technology opportunities and partner with Sales to advance them. \nServe as a subject-matter expert and mentor; shape renewal practices, playbooks, controls, executive reporting and operating standards. \nQualifications\nTypically 10+ years of experience in Customer Retention, Strategic Account Management, Client Services, Sales or a comparable customer-facing role. \nExtensive digital / communications infrastructure experience required or strongly preferred based on account assignment. \nDepending on the accounts to be assigned: Demonstrated success leading hyperscale, large-carrier or similarly complex and high-revenue customer relationships. \nProven ability to lead complex commercial negotiations and protect material recurring revenue. \nAdvanced financial, contractual, technical and operational judgment, including network architecture and customer operating environments. \nExceptional executive communication, facilitation, influence and cross-functional leadership skills. \nAbility to lead enterprise-wide initiatives without direct authority and to mentor senior peers. \nEstimated base salary range: $98,000 - $140,000 USD/annually.\n\n#LI-Remote\nThe base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.\nAdditionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.\nThe posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.\nBenefits, Rewards & Wellness\nExcellent Health, Dental & Vision Insurance\nRetirement 401(k) Savings Plan\nGenerous paid time off policy including paid parental leave\nZayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\nAs part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data - including through CLEAR - you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.","description_format":"text","description_chars":5880,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Network Interconnect","Optical Communications"],"lifecycle":[{"event":"open","at":"2026-10-15T18:32:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 9 · green card filings: 3","filings_12m":9,"filings_prev_12m":5,"green_card_filings_12m":3,"median_offered_wage_usd":126250,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.518,"p_room":0.9,"age_days":14,"expected_fill_days":23,"reasons":["conf:2","stale_co","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":false},"html_url":"https://alion.io/job/zayo-group-customer-account-manager","json_url":"https://alion.io/job/zayo-group-customer-account-manager.json","meta":{"generated_at":"2026-10-30T20:43:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10840,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":630},"rest":"https://alion.io/mcp/rest/get_company?id=630"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzayo-group-customer-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzayo-group-customer-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzayo-group-customer-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zayo-group-customer-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzayo-group-customer-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2639733}},{"tool":"search_jobs","arguments":{"company":"zayo.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2639733},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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