{"id":2915720,"url":"https://alion.io/job/zazz-senior-internal-it-and-project-engineer-india","title":"Senior Internal IT and Project Engineer - India","company":{"id":2800341,"name":"Zazz","domain":"zazz.io","url":"https://alion.io/company/zazz-io","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":152000,"period":"year","method":"global_role_seniority_cell","sample_n":8444},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-10-20T10:38:27Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-26T14:43:34Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"This is a remote position.\nAbout Zazz\nZazz is a global IT services and technology company providing managed IT services, cloud solutions, cybersecurity, software engineering and technology consulting. Its managed services team supports clients through proactive monitoring, service desk support, infrastructure management and ongoing improvement. Zazz combines technical delivery with a focus on dependable services, clear accountability and long-term client relationships.\nRole purpose\nThe Senior Internal IT and Project Engineer takes day-to-day ownership of Zazz’s internal IT services, Microsoft 365 environment and employee equipment lifecycle, alongside advanced third line support and assigned project delivery. You will resolve complex technical issues, coordinate equipment dispatch and recovery, manage changes and recurring problems, and deliver practical improvements to systems and services.\nThis is a hands-on engineering role with project management and project management office (PMO) responsibilities. Working remotely from India, you will coordinate with HR, Procurement, office teams, suppliers and service delivery leadership. Support priorities, project ownership and protected delivery time will be agreed with your manager, with capacity conflicts escalated early.\nKey responsibilities\nThird line technical support\nOwn complex incidents and service requests escalated from L1 and L2, supporting Zazz’s internal environment and assigned client services across identity, cloud, endpoints, servers, networking and integrations.\nLead technical investigation during major incidents, restore service safely and coordinate specialist or supplier support. Maintain clear ownership, regular updates and effective shift handovers.\nWork to agreed service priorities, applicable SLAs and escalation procedures. Escalate technical blockers, security concerns and service risks promptly.\nMaintain accurate HaloPSA records covering impact, diagnosis, actions, time, next steps and outcomes. Confirm service restoration before resolution and closure.\nCoach L1 and L2 engineers, document repeatable troubleshooting steps and publish knowledge articles that reduce repeat incidents and unnecessary escalations.\nInternal IT and Microsoft 365 administration\nOwn day-to-day administration and technical support for Zazz’s Microsoft 365 services, including Exchange Online, Teams, SharePoint Online and OneDrive, and related business applications.\nAdminister Microsoft Entra ID identities, groups, roles and access policies. Apply approved multifactor authentication, conditional access and least-privilege controls; review and remediate access exceptions.\nCoordinate joiners, movers and leavers with HR and managers. Provision approved accounts, licences, access and equipment; complete timely access removal, session revocation and authorised data handover for leavers.\nManage endpoint enrolment, configuration, application deployment, patching, encryption and compliance through Intune and approved endpoint or remote management tools. Maintain standard builds and readiness checks.\nMonitor service health, investigate email and collaboration issues, and coordinate Microsoft or supplier escalations. Maintain approved backup and recovery arrangements and verify restores where applicable.\nReview licence allocations, unused subscriptions and renewal requirements with Procurement and Finance. Maintain configuration records, operating procedures and internal support guidance.\nAsset lifecycle and equipment logistics\nMaintain accurate asset records in HaloPSA and approved registers, including asset tag, serial number, model, assigned user, location, ownership, lifecycle status, warranty and relevant purchase details.\nCoordinate equipment requirements for starters, replacements, upgrades and loan devices. Confirm specifications, availability, approvals and delivery dates with managers, Procurement and suppliers.\nArrange remote provisioning and coordinate physical preparation with office staff or fulfilment partners. Ensure devices pass build, security, enrolment and functional checks before issue.\nCoordinate shipping with local teams, suppliers and couriers: confirm recipients and addresses, arrange delivery or collection, record tracking details and obtain receipt confirmation.\nOwn the follow-up process for leaver equipment, loan returns, repairs and replacements. Provide return instructions and labels where needed, track collections and escalate overdue, lost or damaged equipment.\nConfirm returned equipment has been received and inspected. Coordinate approved data retention, secure wiping, redeployment, warranty returns or disposal, and retain the relevant evidence.\nReconcile assets with staff and office teams, investigate missing or inconsistent records, and maintain visibility of spare stock, outstanding returns and equipment awaiting repair or disposal.\nSecurity and operational controls\nProtect credentials, employee information and company data throughout support, project delivery and equipment handling. Follow approved access, retention and disposal procedures, and involve security specialists when needed. Obtain approval before purchases or material system changes, and retain a clear audit trail of approvals and completed work.\nChange management\nRaise and maintain change records in HaloPSA for planned technical work. Document the business reason, scope, affected services and assets, risk, impact, dependencies and proposed implementation window.\nPrepare implementation steps, testing and validation criteria, communications and rollback plans. Coordinate technical review, required business approvals and Change Advisory Board (CAB) review where applicable.\nImplement changes only within the agreed authorisation and schedule, using the approved emergency process when necessary. Record outcomes, carry out post-implementation reviews and update asset and support documentation.\nProblem management\nIdentify recurring incidents, service trends and underlying technical risks. Open and own problem records, linking related incidents, changes and affected assets or services.\nLead root cause investigations using evidence from tickets, logs, monitoring and suppliers. Record findings, workarounds and known errors, with clear owners and target dates for corrective actions.\nDeliver permanent fixes through approved changes or projects, verify that the underlying issue has been addressed, and share lessons learnt with the service desk.\nProject management and PMO responsibilities\nManage assigned internal and client IT projects from scoping through closure. Agree objectives, deliverables, assumptions, exclusions and acceptance criteria; contribute technical estimates and delivery plans.\nBuild and maintain HaloPSA project plans, parent projects and child tasks with named owners, dates, milestones, dependencies and time budgets. Keep schedules and delivery status current.\nPrepare effort and cost estimates covering engineering, hardware, licences and suppliers. Obtain budget approval, track actuals and forecast remaining costs, escalating potential overspend early.\nCoordinate engineering capacity, supplier activity and stakeholder availability. Maintain risks, assumptions, issues and dependencies (RAID), together with decisions, actions and recovery plans.\nProvide regular stakeholder updates and PMO reporting on milestones, budget, resources, risks and decisions required. Maintain project templates, governance records and portfolio information.\nAssess and obtain approval for scope changes. Close projects with documented acceptance, reconciled time and costs, lessons learnt and a clear transition into ongoing support.\nHands on project engineering\nAssess environments and turn approved requirements into practical technical designs, deployment plans and test plans, seeking specialist review where required.\nDeliver Microsoft 365 and identity improvements, endpoint rollouts, migrations and infrastructure upgrades. Configure and troubleshoot solutions using approved tools and repeatable deployment methods.\nExecute approved changes, coordinate user acceptance testing and support go-live and stabilisation. Resolve implementation issues and confirm agreed acceptance criteria have been met.\nProduce configuration records, diagrams, support procedures and knowledge articles in IT Glue or approved systems. Hand over access, monitoring, support ownership and outstanding actions to operational teams.\nPerson specification\nEssential experience and skills\nProven third line support or senior IT engineering experience, with ownership of complex incidents and internal IT services in an MSP or a distributed organisation.\nStrong practical experience administering Microsoft 365, Entra ID, Windows endpoints and device management, including identity, permissions, licensing and secure employee onboarding and offboarding.\nAdvanced troubleshooting across cloud services, Windows infrastructure, DNS, DHCP, TCP/IP, firewalls and VPNs, with an understanding of security, backup and recovery controls.\nExperience managing equipment and asset records, coordinating suppliers and couriers, and following through on device delivery, returns, repair and disposal.\nDemonstrable project delivery experience covering plans, estimates, budgets, milestones, dependencies, risks, stakeholder communication and hands-on implementation.\nPractical Change and Problem Management experience, accurate ITSM or PSA records, and the ability to maintain usable technical documentation and mentor colleagues.\nClear written and spoken English, strong organisation and the ability to work independently with international teams. Availability to work remotely from India during the stated shift.\nDesirable experience and qualifications\nExperience with HaloPSA, NinjaOne, Huntress, IT Glue, Keeper, Addigy or Druva; familiarity with Azure, macOS or other cloud platforms.\nPowerShell scripting, automation, standardised device deployment and experience contributing to PMO reporting or delivery standards.\nRelevant Microsoft, ITIL, cloud or networking qualifications, and PRINCE2, APM or PMP certification; equivalent practical experience is equally valued.\nMeasures of success\nPerformance will be assessed against agreed objectives and available capacity: reliable internal IT services; timely joiner and leaver completion; accurate asset records and equipment recovery; effective third line resolution; controlled changes and fewer recurring issues; and projects delivered to agreed scope, milestones, budget and acceptance criteria. Clear communication, documentation and operational handover are expected throughout.","description_format":"text","description_chars":10651,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-20T10:38:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":29,"reasons":["conf:0","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/zazz-senior-internal-it-and-project-engineer-india","json_url":"https://alion.io/job/zazz-senior-internal-it-and-project-engineer-india.json","meta":{"generated_at":"2026-10-26T19:07:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25771,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2800341},"rest":"https://alion.io/mcp/rest/get_company?id=2800341"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzazz-senior-internal-it-and-project-engineer-india"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzazz-senior-internal-it-and-project-engineer-india"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzazz-senior-internal-it-and-project-engineer-india"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zazz-senior-internal-it-and-project-engineer-india\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzazz-senior-internal-it-and-project-engineer-india"}]}