{"id":138737,"url":"https://alion.io/job/zeal-group-my-cs-data-analyst","title":"MY - CS - Data Analyst","company":{"id":705219,"name":"Zeal Group","domain":"zealgroup.global","url":"https://alion.io/company/zeal-group","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":49,"ghost_share":0.245,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":242,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":15},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Power BI","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-05-06T00:00:00Z","employer_posted_date":"2026-05-06","last_verified_at":"2026-11-09T20:54:33Z","board_verified":true,"closed_at":null,"days_open":188,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":187},"description":"Key Responsibilities\n1. Customer Service Performance Monitoring (KPI)\nTrack and analyze key Customer Service KPIs such as CSAT, response time, handling time, and resolution rate\nDevelop and maintain dashboards and reports to provide clear performance visibility\nIdentify performance gaps and recommend actionable improvements\n2. Data Analysis & Insights\nAnalyze data across Customer Service, Operations, and Payment teams to identify trends, issues, and opportunities\nProvide insights to improve service quality, operational efficiency, and customer satisfaction\nSupport regular reporting (weekly/monthly) and business reviews\n3. System Usage & Process Optimization\nMonitor the usage and effectiveness of CS tools (e.g., ticketing systems, CRM platforms, chatbot solutions)\nEnsure proper system adoption and highlight gaps in usage or workflow inefficiencies\nRecommend enhancements to processes and system workflows\n4. AI & Automation Support\nTrack and evaluate chatbot performance (e.g., resolution rate, fallback scenarios)\nIdentify opportunities to reduce manual workload through automation•\nCollaborate with Tech teams to improve AI tools using data-driven insights\n5. Cross-functional Collaboration\nWork closely with CX, Product, and Technology teams to support business initiatives\nAssist with ad hoc data analysis and reporting requests as required\nRequirements\nRequirements\nDiploma or Degree in Data Analytics, Business, IT, or related fields\n1-3 years of experience in data analysis, reporting, or similar roles (experience in Customer Service environment is an advantage)\nStrong proficiency in Excel or Google Sheets (e.g., formulas, pivot tables)\nBasic knowledge of SQL is preferred\nExperience with data visualization tools (e.g., Power BI, Tableau) is a plus\nStrong analytical thinking, problem-solving, and communication skills\nBenefits\nWhat we can offer you:\nLife Insurances\nTeam Building","description_format":"text","description_chars":1902,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-05-06T00:00:00Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.785,"p_room":0.6,"age_days":187,"expected_fill_days":242,"reasons":["conf:0","win:late","crowd:"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/zeal-group-my-cs-data-analyst","json_url":"https://alion.io/job/zeal-group-my-cs-data-analyst.json","meta":{"generated_at":"2026-11-10T03:05:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7181,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":705219},"rest":"https://alion.io/mcp/rest/get_company?id=705219"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzeal-group-my-cs-data-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzeal-group-my-cs-data-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzeal-group-my-cs-data-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zeal-group-my-cs-data-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzeal-group-my-cs-data-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":138737}},{"tool":"search_jobs","arguments":{"company":"zealgroup.global","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":138737},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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