{"id":4006505,"url":"https://alion.io/job/zeal-hr-software-qa-application-support","title":"Software QA & Application Support","company":{"id":4504385,"name":"Zeal HR","domain":"zealhr.co.za","url":"https://alion.io/company/zeal-hr-2","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["South Africa"],"countries":["ZA"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":{"min":35000,"max":45000,"currency":"ZAR","period":"month","gross":true,"usd_annual":32916},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-11-10T06:27:26Z","employer_posted_date":null,"last_verified_at":"2026-11-10T06:27:26Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Introduction\nContract: Fixed-term maternity cover until mid-September 2027\n\nLocation: While the role is remote, several South African team members are based in Cape Town. Cape Town-based candidates are therefore preferred, as this makes occasional team interaction and relationship building easier.\n\nWhat is in it for you?\n\nThis is an opportunity to join the close-knit Product & Development team of an established, award-winning UK SaaS business operating in the property technology sector.\n\nYou will gain international exposure while taking meaningful ownership of software quality assurance and application support. It is an ideal next step if you already have a foundation in manual software testing and would like to broaden your experience across application support, release management and product operations.\n\nYou can look forward to:\n\n A fully remote role within an established UK technology business\n\n Hands-on involvement in testing real SaaS products used across more than 1,000 UK clients\n\n Direct collaboration with product specialists and developers\n\n Exposure to Agile working, sprint planning and software releases\n\n The opportunity to develop your skills in release management, training and product operations\n\n A supportive team that values curiosity, initiative and continuous learning\n\nDuties & Responsibilities\nYour role\n\nYou will support the smooth operation of the Product & Development team by taking responsibility for day-to-day software testing and application support.\n\nYour responsibilities will include:\n\n Conducting functional and regression testing\n\n Creating and maintaining test plans, test cases and test reports\n\n Identifying, documenting and tracking software defects\n\n Working with developers to replicate issues and support timely resolution\n\n Assisting with the management of test environments\n\n Contributing QA input during sprint planning and Scrum meetings\n\n Triaging and prioritising application-support queries\n\n Managing communication relating to support issues and releases\n\n Assisting with release documentation and training materials\n\n Supporting internal release and training sessions\n\n Assisting with the piloting of upcoming releases with external stakeholders\n\n Working towards agreed application-support service levels and resolution times\n\nDesired Experience & Qualification\nWhat you bring to the table\n\n Previous hands-on experience in software QA or testing\n\n A sound understanding of functional and regression testing\n\n Experience identifying, documenting and tracking defects\n\n Confidence working with applications, systems and technical teams\n\n Strong analytical and problem-solving abilities\n\n Clear written and verbal communication skills\n\n Good time and task management\n\n The ability to work independently while knowing when to ask for support\n\n A curious, organised and positive approach to learning\n\nIt would be advantageous if you have\n\n Experience using Jira or similar issue-tracking software\n\n Previous SaaS or application-support experience\n\n Experience working in an Agile or Scrum environment\n\n Experience creating formal test cases or other test documentation\n\nYou do not need to arrive with extensive product-operations or release-management experience. These areas can be developed during the contract.\n\nPackage & Remuneration\nR35,000–R45,000 gross per month","description_format":"text","description_chars":3334,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-10T07:15:36Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["seen:0","agency","win:early"],"computed_at":"2026-11-10T09:23:22Z"},"pay":{"stated_usd_annual":32916,"is_top_pay":false},"html_url":"https://alion.io/job/zeal-hr-software-qa-application-support","json_url":"https://alion.io/job/zeal-hr-software-qa-application-support.json","meta":{"generated_at":"2026-11-10T09:23:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21854,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4504385},"rest":"https://alion.io/mcp/rest/get_company?id=4504385"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzeal-hr-software-qa-application-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzeal-hr-software-qa-application-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzeal-hr-software-qa-application-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zeal-hr-software-qa-application-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzeal-hr-software-qa-application-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4006505}},{"tool":"search_jobs","arguments":{"company":"zealhr.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4006505},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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