{"id":2513169,"url":"https://alion.io/job/zed-customer-experience-operations-analyst","title":"Customer Experience & Operations Analyst","company":{"id":3904693,"name":"Zed","domain":"zed.co","url":"https://alion.io/company/zed-4","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2616},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-21T17:17:45Z","employer_posted_date":"2026-04-21","last_verified_at":"2026-10-14T23:50:01Z","board_verified":true,"closed_at":null,"days_open":176,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":176},"description":"About Zed\nZed is building the first AI-native, licensed neobank in the Philippines designed to democratize access to premium financial services for young professionals in global markets. The current banking system is broken, often shutting out the world’s youngest and fastest-growing consumer classes-we’re here to fix it.\nOur team is uniquely positioned to solve this. We are Stanford engineers and former YC founders who have spent our careers at the intersection of banking and hyper-growth startups like Square, Facebook, and Box. We’ve been here before, having previously built and exited Symple (YC W'17), a fast-growing B2B payments company.\nWe are backed by world-class investors, including Accel, Valar, Immad Akhund (Mercury), Dalton Caldwell (Y Combinator), and Kunal Shah (Cred).\nThe Role\nThis is not a traditional customer support role.\nAt Zed, Customer Experience & Operations Analysts sit at the intersection of product, operations, and strategy. You’ll work on the front lines of the business-solving real user problems while helping shape what we build and how we scale.\nThis role is designed for exceptional early-career candidates who want to break into tech, work closely with founders, and develop a deep understanding of how high-growth companies operate from the inside.\nYou won’t just respond to customers-you’ll:\nIdentify product gaps and influence roadmap decisions\n\nCollaborate directly with engineering and leadership\n\nTurn real user interactions into insights that drive the business\n\nMany of the best product managers, operators, and founders start in roles like this-because it provides unmatched exposure to how companies actually work.\nWhat You’ll Do\nOwn the customer experience\nDiagnose and resolve user issues across email, chat, and other channels\n\nDevelop deep product expertise and act as a trusted resource for users\n\nDeliver thoughtful, high-quality communication that reflects Zed’s brand\n\nTurn interactions into insight\nIdentify patterns, recurring issues, and product gaps\n\nDocument and synthesize findings into clear, actionable insights\n\nHelp inform product, design, and operational priorities\n\nWork cross-functionally to solve problems\nPartner with engineering, compliance, and operations to resolve complex issues\n\nEscalate and drive resolution on high-impact problems\n\nContribute to building systems and processes that scale\n\nContribute to product and operations\nTest new features and provide structured feedback before launch\n\nHelp improve internal tools, workflows, and support systems\n\nSupport reporting and analysis on user behavior, product performance, and support trends\n\nWho You Are\nEarly in your career: Recent graduate or within ~1-2 years of experience\n\nAcademically strong: You’ve demonstrated excellence in a rigorous environment\n\nExceptionally communicative: Clear, thoughtful writer and speaker in English and Filipino\n\nAnalytical and curious: You ask good questions, spot patterns, and connect dots\n\nDetail-oriented and organized: You can manage multiple priorities without dropping quality\n\nHigh ownership: You take responsibility for outcomes, not just tasks\n\nAmbitious and growth-oriented: You’re looking for a steep learning curve and meaningful responsibility\n\nCareer Growth\nThis role is designed as an entry point into Zed’s core functions.\nHigh performers will have opportunities to grow into roles across:\nCard Operations\n\nCompliance\n\nGrowth\n\nProduct Marketing\n\nUser Research\n\nYou’ll work closely with founders and senior team members, gaining exposure that typically takes years to access in larger companies.\nWe hire exceptional people from diverse backgrounds because different perspectives build better products.\nIf you’re excited about this role but don’t check every box, apply anyway. We value potential, ownership, and alignment with our values more than perfect résumés.\nWe are an equal opportunity employer and do not discriminate based on legally protected characteristics. We provide reasonable accommodations throughout the hiring process.\nCompensation includes salary, equity, and benefits. 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