{"id":3220709,"url":"https://alion.io/job/zeda-rental-sales-agent","title":"Rental Sales Agent","company":{"id":4472005,"name":"ZEDA","domain":null,"url":"https://alion.io/company/zeda-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ndola, Zambia"],"countries":["ZM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS Bedrock AgentCore","optional":false}],"status":"closed","first_seen_at":"2026-10-21T19:33:40Z","employer_posted_date":null,"last_verified_at":"2026-10-29T12:20:30Z","board_verified":false,"closed_at":"2026-10-29T12:20:30Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Core purpose of the role\n\nThe Rental Sales Agent (Zambia) attends to customer needs and provides good service to customers whilst ensuring the profitability of the company. Also responsible for presenting and explaining road rules and regulations to customers.\n\nKey deliverables and outputs\n\nCounter Products Coordination\n\nMonitor allocations of vehicle reservation on the Wizard system and take note of customer requests\n\nComplete daily inventory of all counter products with actual units as per agreed procedures\n\nCoordinate inter branch transfers of counter products and follow procedure in place\n\nPrepare all counter products to be ready for rent and ensure GPS are updated and charged.\n\nReporting\n\nCreate and submit daily reports (Counter Products, Fleet, Cash, Day End reports etc.)\n\nPrint and action all required Wizard reports in line with company guidelines\n\nInvestigate and report any unresolved/suspicious matters to the Branch Supervisor/Manager\n\nRespond to emails on a daily basis.\n\nAdministration\n\nModify Rental Agreements and capture rental information on Wizard to ensure the Rental Agreement is accurate for billing purposes\n\nBatch all documentation according to work instruction on a daily basis\n\nComplete the Quality Control Envelopes (QCE) accurately and timeously\n\nFollow the lost property work instruction\n\nGuide customers in correctly completing the damage reports in line with company standards\n\nMonitor and request the replenishment of stationery at the counter\n\nFollow the rental process work instructions for the check-in and check-out processes\n\nCreate and maintain filing and administration processes\n\nInvestigate, resolve and provide feedback on all queries\n\nComplete the monthly filing of all wizard documentation within the agreed timeframe (e.g. the first week of each new month) according to the retention list\n\nCreate movements (Vehicle Transfer Contract (VTC) or Rental Agreements) for vehicles exiting the yard\n\nCreate and extend VTC for staff transport as authorized by management\n\nMaintain accurate and up to date Manual and VTC files on a daily basis.\n\nFinancial Management\n\nCollect and secure cash and capture on Wizard\n\nAdhere to cash banking processes, procedures and time frames\n\nAccurately capture payments received from various payment methods and check that all corresponding documents match, are available and readable\n\nComplete daily banking reconciliations (DBR) and attach all relevant documentation as per work instruction\n\nComplete the cash reconciliation form and balance cash in the relevant system according to work instruction\n\nCheck that cash balances at the end of the day and report any cash discrepancies to the Branch Supervisor / Manager\n\nVerify that any petty cash used is approved and signed off by the Branch Supervisor / Manager\n\nComplete Acknowledgement of Debt (AoD) documentation with customers and load all documents as per work instruction for approval. File relevant documentation and follow up each month to recover funds. Address non-payments and where required, escalate to the Branch Supervisor / Manager\n\nExplain and bill miscellaneous and additional charges upon check out on all Rental Agreements\n\nBlock Rental Agreements in the event of an accident. Follow up that accident-related documentation is completed in line with agreed processes. Bill accident charges and / or advise the Accident Administrator of additional charges to be billed.\n\nCustomer Service\n\nFollow the Breakdown and Accidents work instruction\n\nAssist the customer in the event of a requested exchange, vehicle breakdown or theft. Create and maintain relationships with the customer by staying in constant communication with customer during the experience and always ensure customer satisfaction\n\nProvide any additional service to the customer during the rental period e.g. extensions, pricing, products etc.\n\nAdvise the customer of all safety guidelines, road rules and regulations in Namibia\n\nCheck rental requirements 7 days in advance and ensure that vehicles are delivered and collected on time. Ensure that staff members are available at pick up or drop off points 15 minutes in advance. Arrange out of town collections and deliveries at least 48 hours in advance. Bill all applicable charges upon check out and before closure\n\nPrepare Rental Envelopes a day in advance and confirm that all rental vehicles are ready. Prepare documentation in advance to facilitate a quicker check out process. Check that all rental vehicles are ready at least 15 minutes before reservation time\n\nReview comments, notes, special reservation requests and attend to these before the customer arrives\n\nAssist with the termination of vehicles where required.\n\nRisk, Governance and Compliance\n\nAdhere to health and safety rules and regulations and company guidelines\n\nSecure all assets according to company procedures to mitigate risks (Range: cash, keys, premises, documents, lost property, counter products)\n\nComply with evacuation / fire plan\n\nEscalate any health and safety risk or non-compliance concerns to the Branch Manager.\n\nInternal and External Stakeholders \n\nThe role requires close engagement and collaboration with key internal and external stakeholders.\n\nInternal Stakeholders \n\nIT team, Reservation team, Customer Service team, Sales team, other Branches.\n\nExternal Stakeholders \n\nCustomers, Travel Agents, Tour Operators.\n\nAcademic Qualifications \n\nEssential: \n\nMatric\n\nValid Driver’s License.\n\nAdvantageous:\n\nNQF Level 5 Qualification in Sales/Marketing/Tourism.\n\nNote: This role may be required to travel long distances from time to time. May be required to work overtime/after hours from time to time and perform emergency duties on short notice to assist customers. May be required to work with diverse cultural customers and colleagues. May be required to assist at other Branches.\n\nWork Experience\n\nEssential:\n\n1 Year Experience in sales and general administration.\n\nAdvantageous:\n\n2 Years’ Experience in sales and administration\n\n2 Years’ Experience in tourism industry.\n\nThis job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.\n\nIf you have not heard anything from us after 2 weeks of applying, please consider your application unsuccessful. 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