{"id":2307071,"url":"https://alion.io/job/zeeland-fi-it-support-systems-administrator","title":"IT Support & Systems Administrator","company":{"id":527284,"name":"zeeland.fi","domain":"zeeland.fi","url":"https://alion.io/company/zeeland-fi","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Helsinki, Finland"],"countries":["FI"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Copilot","optional":false},{"name":"Gemini","optional":false},{"name":"Google Workspace","optional":false},{"name":"ISO 27001","optional":false},{"name":"Power Automate","optional":false},{"name":"SOC 2","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T06:45:06Z","employer_posted_date":null,"last_verified_at":"2026-10-07T06:45:06Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Position Overview\n\nWe are seeking a tech-savvy IT Support & Systems Administrator based in Helsinki or Stockholm to join our lean and dynamic internal IT Operations team. This role combines hands-on frontline support with long-term systems administration, offering a structured environment to expand your technical capabilities across global infrastructure, networking, and cloud tools.\n\nYou do not need to be an expert in every area on day one. If you bring core strengths in end-user support, workstation troubleshooting, networking basics, Google Workspace, or a knack for automation, we will provide the platform and mentorship to develop the rest. You will start by delivering Tier 1/2 support to our global team while managing local and remote laptop logistics. Simultaneously, you will implement AI tools, support bots, and automated HubSpot workflows to streamline routine tasks—freeing your bandwidth to step up into Tier 2/3 troubleshooting, systems and network administration, MDM management, and ISO27001/SOC2 compliance operations.\n\nKey Responsibilities\n\n1. End-User Support & IT Logistics (Primary Focus)\n\nHands-on Support: Deliver friendly, responsive Tier 1/2 remote and local support across our global user base, troubleshooting workstations, network connectivity, software access, and hardware setups.\n\nSupport Automation: Test, deploy, and refine AI support bots, self-service wikis, and automated workflows to resolve routine support requests automatically.\n\nGlobal Logistics: Prepare, configure, image, and ship laptops (primarily macOS with some Windows endpoints) and peripherals for team members across our global hubs.\n\n2. Workstation Fleet & Cloud Administration\n\nFleet Management: Administer workstation deployment, patch updates, security policies, and asset tracking using modern MDM tools across our laptop fleet.\n\nGoogle Workspace & Cloud Admin: Manage daily user accounts, groups, permissions, shared drives, and security settings within Google Workspace, while assisting with secondary Microsoft 365 tools in the environment.\n\nIdentity & Access Management: Configure and maintain single sign-on (SSO), multi-factor authentication (MFA), and automated user provisioning across corporate SaaS tools.\n\n3. AI, HubSpot & IT Workflow Automation\n\nHubSpot IT Operations: Participate in expanding our internal IT ticketing, asset management, and compliance workflows built directly inside HubSpot.\n\nWorkflow Automation: Streamline manual administrative tasks (account provisioning, offboarding, inventory updates) using cloud automation tools, Google Apps Script, Power Automate, or API integrations.\n\n4. Infrastructure, Network & Security Operations (Growth Area)\n\nNetwork & Infrastructure Operations: Apply and expand your network troubleshooting skills (Wi-Fi, firewalls, VPNs, cloud connectivity) while serving as an internal resource alongside external network partners.\n\nCompliance & SOC2 Readiness: Support day-to-day operations for our ISO27001 certification and upcoming SOC2 audit readiness, monitoring fleet security baselines and collecting audit evidence.\n\nSecurity Operations: Learn endpoint security best practices, patch management, and guided incident response protocols using established internal playbooks.\n\nWhat We Expect From You\n\nBring your core strengths, and we will help you build the rest. We encourage applications from motivated junior to early-mid candidates who match several of the following areas:\n\nSupport Experience: 1 to 3 years of experience in IT support, helpdesk, or tech operations (or a strong technical academic background).\n\nWorkstation & OS: Practical hands-on experience supporting workstation hardware and operating systems (macOS and/or Windows).\n\nNetworking Fundamentals: Foundational understanding of core networking concepts (TCP/IP, Wi-Fi topology, VPNs, basic firewall management).\n\nCloud & Identity: Familiarity with Google Workspace or basic Microsoft 365 administration, along with awareness of identity systems (SSO/MFA).\n\nAI & Automation Mindset: Genuine curiosity and enthusiasm for using AI tools (Gemini, ChatGPT, Copilot) and lightweight automation to streamline repetitive work.\n\nCompliance Curiosity: A structured, detail-oriented mindset with an interest in learning enterprise compliance frameworks (ISO27001 and SOC2).\n\nLanguages: Professional working proficiency in English; Finnish or Swedish language skills are a helpful advantage for local office support.\n\nWhat We Offer You\n\nClear Career Trajectory: A structured path to transition from frontline support into systems administration, network management, automation engineering, and compliance operations.\n\nPioneering Tech Stack: Learn a unique, highly in-demand skillset by building out internal IT infrastructure and compliance directly inside HubSpot using AI workflows.\n\nFlexible Work Culture: Hybrid setup from our Helsinki office, joining an international, supportive, and asynchronous team.\n\nBenefits & Perks: Comprehensive Nordic health/wellness packages, lunch/wellness benefits, tech gear allowance, and support for technical certifications and training.\n\nAbout us\n\nKaikkea paitsi tavanomaista\n\nAvidly Design on palkittu luova digitaalinen toimisto, joka muotoilee brändeille menestystä ja kasvua. Tiivistettynä ilmaisten osaamisemme kattaa kaiken strategiasta teknologiaan ja datasta designiin. Tuo paletti pitää sisällään aika paljon erilaista osaamista.","description_format":"text","description_chars":5411,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T22:55:28Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.79,"p_room":0.9,"age_days":13,"expected_fill_days":20,"reasons":["seen:13","win:mid","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/zeeland-fi-it-support-systems-administrator","json_url":"https://alion.io/job/zeeland-fi-it-support-systems-administrator.json","meta":{"generated_at":"2026-10-21T23:28:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33442,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":527284},"rest":"https://alion.io/mcp/rest/get_company?id=527284"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzeeland-fi-it-support-systems-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzeeland-fi-it-support-systems-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzeeland-fi-it-support-systems-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zeeland-fi-it-support-systems-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzeeland-fi-it-support-systems-administrator"}]}