{"id":2949915,"url":"https://alion.io/job/zefr-customer-success-manager","title":"Customer Success Manager","company":{"id":689429,"name":"Zefr","domain":"zefr.com","url":"https://alion.io/company/zefr","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Ads","optional":false},{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-10-20T18:55:35Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T19:29:17Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"What we do:\nZefr is the leading global technology company enabling responsible marketing in walled garden social environments. Zefr’s solutions empower brands to manage their content adjacency on scaled platforms such as YouTube, Meta, TikTok, and Snap, in accordance with industry standard frameworks. Through its patented AI technology, Zefr offers brands and agencies more accurate and transparent solutions for social walled gardens. The company is headquartered in Los Angeles, California, with additional locations across the globe.\nWe are hiring a new Customer Success Manager to oversee the working relationships with Zefr clients on our programmatic product. This person will work with the biggest and best companies in the business, guiding them in effectively utilizing Zefr technology and demonstrating Zefr’s considerable value.\nHere’s what you’ll get to do:\nHelp our clients execute campaigns in DV360, Google Ads, and Facebook by sharing tailored performance-enhancing tactics and strategies\n\nBe the primary point of contact for your partners, responsible for both fielding incoming requests from them, and proactively engaging them.\n\nProvide strategic advice and assist in meeting primary KPIs on clients’ advertising investment by working closely with them in a consultative role.\n\nSupport customers through technical and strategic challenges while also expressing client needs to internal teams to improve the overall product experience.\n\nAnalyze client data to create actionable solutions and lead initiatives to drive performance and reduce costs.\n\nBe the expert on your clients’ goals, the current metrics driving their KPIs, and all relevant corporate and industry news and developments.\n\nIdentify common customer challenges and partner with cross-functional internal team members to interpret business and product needs\n\nUnderstand the full suite of Zefr products and services to identify and deliver on opportunities for additional Zefr-driven value.\n\nHelp brands achieve their advertising goals, while prioritizing and delivering outstanding customer support experience.\n\nWork closely with Zefr’s product team, relaying customer feedback and helping to improve our product suite.\n\nHere’s what we’re looking for:\nPreferred Experience: 2+ years of customer success management, programmatic trading, or advertising operations experience.\n\nA deep understanding of Google Ads and DV360 is critical for this role. Experience with other Google Marketing Platform suite tools a plus.\n\nHighly proactive and motivated self-starter who takes the initiative to get things done\n\nExcellent written and verbal communication, with the ability to adjust communication styles at all organization levels both internally as well as with the client.\n\nStrong organizational skills, with ability to effectively prioritize multiple tasks to meet deliverable deadlines.\n\nStrong analytical skills, including high level of comfort with Excel (experience with other analytics tools a plus), and comfort working on data-driven initiatives.\n\nFamiliarity with the YouTube platform a plus.\n\nHighly consultative; able to effectively communicate technical systems and/or challenges into simpler concepts to empower customers’ comprehension\n\nThrives in a positive, team-oriented environment and works productively and respectfully with a wide array of individuals.\n\nStrong ability to empathize with customers and understand their needs, both spoken and unspoken.\n\nTime management skills that are both strong and flexible, to successfully support clients in-market, as well as internationally.\n\nBenefits (for US based employees):\nFlexible PTO\n\nMedical, dental, and vision insurance with FSA options\n\nCompany-paid life insurance\n\nProfessional development opportunities\n\n14 paid holidays off\n\nFlexible hybrid work schedule\n\n“Summer Fridays” (shorter work days on select Fridays during the summertime)\n\nIn-office lunches and lots of free food\n\nOptional in-person and virtual events (we like to celebrate!)\n\nCompensation (for US based employees):\nThe anticipated base salary for this position is between $90,000 and $110,000. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation.\nZefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better. We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.","description_format":"text","description_chars":4815,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Machine Learning","Advertising"],"lifecycle":[{"event":"open","at":"2026-10-20T19:42:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5 · green card filings: 6","filings_12m":5,"filings_prev_12m":4,"green_card_filings_12m":6,"median_offered_wage_usd":168864,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":true},"html_url":"https://alion.io/job/zefr-customer-success-manager","json_url":"https://alion.io/job/zefr-customer-success-manager.json","meta":{"generated_at":"2026-10-24T22:27:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32920,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689429},"rest":"https://alion.io/mcp/rest/get_company?id=689429"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzefr-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzefr-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzefr-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zefr-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzefr-customer-success-manager"}]}