{"id":1610058,"url":"https://alion.io/job/zeiders-career-advisor-supervisor","title":"Career Advisor Supervisor","company":{"id":2088993,"name":"Zeiders","domain":"zeiders.com","url":"https://alion.io/company/zeiders","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":136000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":205},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T18:54:20Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-06T00:05:12Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Title: Career Advisor Supervisor\nZeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.\nNOTE: Both a cover letter and resume are required for this position in conjunction with your application.\nSummary:\n\nWe currently have an opening for a full-time Career Advisor Supervisor to provide support for our geographically dispersed career center staff who provide individualized and comprehensive services under the Spouse Education and Career Opportunities (SECO) Program.\nShift Availability:\n1:30pm - 10:00pm EST\nEssential Duties and Responsibilities:\nEnsure that contract-related activities, including Government interface and personnel management are conducted in accordance with Zeiders’ corporate policies and management philosophy.\nServe as primary corporate management resource for a staff of approximately 15 career advisors at a contact center that operates Monday - Saturday.\nManage employees virtually; responsible for the overall direction, coordination, and performance evaluation of a career advising team.\nPerform supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising and coaching performance; rewarding and disciplining employees; addressing complaints and resolving issues.\nProvide program guidance as needed, and quality control monitoring and feedback to ensure quality of service delivery and compliance with contract requirements.\nUnderstand and implement industry standard contact center practices.\nCollaborate in a team environment and work independently on tasks and projects.\nUtilize emotional intelligence and strong communication skills to provide individualized performance coaching and professional development.\nUse critical thinking to solution issues and collaborate as part of an integrated contract management team.\nAccomplish required deliverables on time with high degree of accuracy and professionalism.\nContribute to the development and management of new initiatives.\nCreate content for and conduct presentations for internal constituents.\nRequired Qualifications:\nMaster’s degree in Education, Career Counseling, Human Resources, Social Services, Business/Program Management or related field; OR a Bachelor’s degree in related field\n4 years of experience in support of Contact Center Operations\nTwo (2) years' experience in social service program administration/management; Prior experience as a SECO Senior Advisor may be substituted for up to one year.\n3 years of personnel management/staff supervision with preference for a contact center environment. Prior experience as a SECO Senior Advisor or a SECO Career Center Monitor may be substituted for up to one year.\nFamiliarity with government contracting.\nAbility to quickly pivot to meet changing contract priorities and requirements.\nStrong proven track record with excellent written and verbal communication skills.\nPreferred Qualifications:\nExperience managing geographically dispersed team.\nDirect military lifestyle or populations knowledge or experience, such as from a Military Spouse, Veteran or Wounded Warrior.\nOther Qualifications:\nThis position requires access to U.S. Government facilities and systems. U. Citizenship, a valid driver's license, transportation, and auto insurance are required.\nYou will need to complete and clear the full government background check process based on your role.\nRequired Competencies:\nTo perform the job successfully, an individual should demonstrate the following competencies:\nCustomer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.\nInterpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.\nOral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.\nWritten Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.\nTeamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.\nJudgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.\nProfessionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.\nQuality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.\nPhysical Demands:\nWorks in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWork Environment:\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nThe noise level in the work environment is usually quiet. #NATIONWIDE\nZeiders Enterprises, Inc. is an Equal Opportunity Employer.\nCompensation is based on geographic location and experience. 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