{"id":578752,"url":"https://alion.io/job/zeiss-account-manager-3","title":"Account Manager","company":{"id":5290,"name":"Zeiss","domain":"zeiss.com","url":"https://alion.io/company/zeiss","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":171,"ghost_share":0,"stale_share":0.737,"repost_share":0.012,"time_to_fill_p50_days":41,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"closed","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-11-02T19:56:11Z","board_verified":false,"closed_at":"2026-11-02T19:56:11Z","days_open":55,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":55},"description":"ZEISS is technology and innovation. Founded in Germany in 1846, ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries across 50 countries.\nWholly owned by a foundation, ZEISS is committed to responsibility in all its activities. Our employees push the boundaries of what is possible, creating value through quality and innovation and helping shape new ways of seeing the world.\nWe’re looking for an Account Manager to join us in Durban, South Africa, with extensive travel across the country.\nJoin our ophthalmology business and support the ZEISS portfolio of OPT devices and related consumables in South Africa. You will work closely with customers and key opinion leaders in cataract surgery, building relationships and helping customers identify solutions that meet their needs.\nYour Role\nYou will contribute to annual revenue and profit targets by developing new business, strengthening customer relationships and implementing branding and promotional strategies. Combining product knowledge with a consultative approach, you will understand customer requirements, communicate the value of our portfolio and deliver responsive support throughout the sales process.\nThis role offers the opportunity to take ownership of your sales activity while collaborating with colleagues across sales, marketing and customer service to create a consistent customer experience.\nYour focus will be on understanding each customer’s priorities and building trust through reliable, knowledgeable sales support.\nThe role of Account Manager will involve:\nProactively identifying new sales opportunities, following up on leads and developing relationships with prospective customers within your designated territory.\nUnderstanding customer needs and presenting relevant products, services and solutions, clearly explaining their features, benefits and value.\nBuilding strong relationships with existing customers to support satisfaction, account retention and opportunities for further business.\nWorking towards personal sales targets and contributing to wider revenue and profitability objectives through focused sales activity and effective negotiation.\nDeveloping detailed knowledge of the ZEISS portfolio and providing support for OPT devices and related consumables across South Africa.\nSupporting key opinion leaders in cataract surgery and maintaining constructive relationships with customers who have complex consultancy requirements.\nResponding to customer queries, complaints and specific problems, recording feedback and coordinating with colleagues to resolve issues.\nMonitoring market trends, competitor activity and industry developments, using these insights to identify opportunities and inform your sales approach.\nMaintaining accurate records of customer interactions, sales calls, opportunities and pipeline progress using Salesforce and relevant reporting tools.\nCollaborating with sales, marketing, customer service and other departments to implement promotional strategies and provide coordinated customer support.\nFollowing company policies, procedures and relevant industry regulations in all sales and customer activities.\nYour Experience\nA bachelor’s degree in business administration, marketing or a related field.\nThree to five years of professional experience in medical sales.\nKnowledge and experience of working in a theatre environment.\nExcellent knowledge of the regional ophthalmology market and an understanding of customer needs.\nProficiency in Microsoft Office and Salesforce.\nExcellent communication, negotiation and interpersonal skills, with the ability to explain product value and build lasting customer relationships.\nStrong organisational and time management skills to balance customer visits, follow-ups, sales activity and administration.\nThe ability to work independently, take ownership of personal targets and collaborate effectively as part of a team.\nA proactive approach.\nIt would be desirable if you had:\nMedical sales experience specifically within ophthalmology.\nPrevious sales experience in a B2B or B2C environment.\n Role Details\nLocation: Durban, South Africa.\nTravel: Extensive travel throughout South Africa.\nTransport: You must have your own reliable vehicle.\nApply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society.\nYour ZEISS Recruiting Team:\nJoe Taroni, Maite Nomthandaso Makgai","description_format":"text","description_chars":4483,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Eyewear","Medical 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