{"id":2417628,"url":"https://alion.io/job/zeiss-customer-service-consultant","title":"Customer Service Consultant","company":{"id":5290,"name":"Zeiss","domain":"zeiss.com","url":"https://alion.io/company/zeiss","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":176,"ghost_share":0,"stale_share":0.813,"repost_share":0.011,"time_to_fill_p50_days":39,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":71000,"period":"year","method":"role_country_seniority_unknown","sample_n":57},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T03:54:17Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-01T11:57:05Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Join a world-leading medical technology and optics company\nBe part of a team that offers great training and a supportive work environment\nFull-time permanent role based in Tonsley, South Australia\nZEISS is an internationally renowned Optical and Opto-electronic business with a clear strategy and vision to further develop the Australian & New Zealand business. With a proud history built on 180 years of technical innovation and annual R&D investments exceeding 15% of revenue, ZEISS Australasia offers market leading products in the Microscopy, Medical Technology and Consumer Optics industries.\nZEISS’s products and services are essential for medical procedures in ophthalmology and neurosurgery. The products of Vision Care help correct eyesight and manage the progression of Myopia in children. Our research solutions help scientist better understand diseases and develop better drugs and treatments. Join an exciting and innovative organisation in a role that provides opportunities to develop and make a difference.\nWe currently have an exciting opportunity for a Customer Service Consultant to join our Vision Care team in Tonsley, SA. As a key member of our Customer Service team, you will be the first point of contact for customers, delivering exceptional service and support while building strong relationships. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about creating positive customer experiences.\nThe key responsibilities for this position include:\nManage incoming customer enquiries via phone and email in a professional and timely manner \nHandle inbound and outbound calls (phone & email) professionally, offering concise, accurate information and updates to customers\nDeliver outstanding customer service and support across a broad range of customer needs\nBuild sustainable relationships with customers to support business growth by identifying sales opportunities and promoting ZEISS products \nActively support and contribute to the establishment and continuous improvement of current customer management systems and procedures that enable ZEISS to meet or exceed customer expectations\nIdentify customer trends, opportunities and areas for continuous improvement\nPartner closely with the Customer Engagement Manager, Business Development Representatives and Laboratory Manager to achieve business objectives\nAssist in resolving customer concerns and enquiries with a solutions-focused approach\nMaintain accurate customer records and administrative documentation\nSupport departmental Key Performance Standards (KPSs) and deliver exceptional customer service by providing advice and expertise\nThe key skills required for this role include:\nExperience within the optical Industry will be highly regarded\nPrevious experience in customer service, sales support or office administration\nExceptional customer service skills, including professional phone manner, attentiveness, and patience\nStrong verbal and written and communication skills\nExcellent attention to detail and organizational skills\nThe ability to manage multiple priorities and prioritize competing demands\nHigh-level problem-solving skills, with the ability to be flexible, often dealing with ad-hoc queries from customers\nIntermediate proficiency in Microsoft Office (Teams, Excel, Word, PowerPoint) and database systems\nWhat’s great about working at ZEISS\nWork with a globally recognised and innovative brand\nExclusive discounts on ZEISS lenses, sunglasses, and other optical products\nEmployee Benefits Program with access to hundreds of everyday savings across 9,000+ locations\nCorporate discount on private health insurance\nModern office location close to public transport, with onsite parking available\nSupportive, family-friendly workplace culture\nProudly foundation-owned, with a long-term vision and strong values\nWork at ZEISS and leave your mark in this world. With us, you can push technological boundaries, shape markets and contribute to the advancement of society.\nFor your opportunity to be part of a diverse, supportive organisation with a great company culture, please apply now.\nYour ZEISS Recruiting Team:\nKellie Grant","description_format":"text","description_chars":4187,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Eyewear","Medical Imaging Systems","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-13T03:54:17Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.591,"p_room":0.9,"age_days":19,"expected_fill_days":39,"reasons":["conf:7","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/zeiss-customer-service-consultant","json_url":"https://alion.io/job/zeiss-customer-service-consultant.json","meta":{"generated_at":"2026-11-01T14:01:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21594,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5290},"rest":"https://alion.io/mcp/rest/get_company?id=5290"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzeiss-customer-service-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzeiss-customer-service-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzeiss-customer-service-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zeiss-customer-service-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzeiss-customer-service-consultant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2417628}},{"tool":"search_jobs","arguments":{"company":"zeiss.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2417628},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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