{"id":3310362,"url":"https://alion.io/job/zeiss-it-analyst-2","title":"IT Analyst","company":{"id":5290,"name":"Zeiss","domain":"zeiss.com","url":"https://alion.io/company/zeiss","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":176,"ghost_share":0,"stale_share":0.813,"repost_share":0.011,"time_to_fill_p50_days":39,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":18000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T22:15:36Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"ZEISS in India\nZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.\nZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.\nFurther information at ZEISS India.\nJob Summary:\nWe are seeking a skilled IT Infrastructure Support Engineer with excellent communication skills, basic knowledge of passive and active networking, and foundational understanding of ESXi servers and Windows operating systems. The ideal candidate will handle first-level IT infrastructure support and ensure the smooth functioning of IT systems while escalating complex issues to higher support tiers.\nKey Responsibilities:\nIncident and Request Management: ITSMRespond to and resolve technical support tickets promptly, ensuring proper categorization and documentation.\nEscalate unresolved issues to appropriate teams when necessary.\n\n Networking Support:Perform basic troubleshooting of passive networking components (cables, patch panels) and active networking devices (switches, routers, access points).\nDiagnose connectivity issues and escalate more complex network problems.\n\nSystem and Server Support:Assist with the basic setup, monitoring, and troubleshooting of ESXi servers and Windows-based systems.\nSupport virtualization tasks, including server reboots and verifying VM health.\n\nHardware and Software Support:Provide first-level support for desktops, laptops, printers, and other peripherals.\nAssist with software installation, updates, and licensing tasks.\n\nMonitoring and Maintenance:Monitor IT infrastructure components for performance and availability issues.\nReport and log identified issues to ensure proactive resolution.\n\nEnd-User Support:Provide on-site and remote technical support to end users for hardware and software issues.\nEducate users on basic troubleshooting techniques and IT best practices.\n\nQualifications:\nBachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).\nBasic understanding of:Passive and active networking concepts (LAN/WAN, switches, routers).\nESXi server environments and virtualization basics.\nWindows operating systems and troubleshooting techniques.\n\nSkills and Competencies:\nStrong communication skills with the ability to assist users of varying technical proficiency.\nProblem-solving mindset with a keen eye for detail.\nBasic familiarity with ITSM tools ( ServiceNow).\nAbility to work effectively in a team-oriented environment.\nExperience:\n2-3 years of experience in IT infrastructure support or related areas.\nJob Type: Full-Time\nAdditional Requirements:\nFlexibility to work in shifts or on-call support, if required.\nEagerness to learn and grow in a dynamic IT environment.\nYour ZEISS Recruiting Team:\nSaptarshi Chowdhury","description_format":"text","description_chars":3077,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Eyewear","Medical Imaging Systems","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-27T03:04:05Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely 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