{"id":478928,"url":"https://alion.io/job/zeiss-senior-service-engineer-3","title":"Senior Service Engineer","company":{"id":5290,"name":"Zeiss","domain":"zeiss.com","url":"https://alion.io/company/zeiss","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":182,"ghost_share":0,"stale_share":0.775,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hsinchu, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":7932},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-17T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-20T17:24:53Z","board_verified":true,"closed_at":null,"days_open":186,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":186},"description":"Main Task\nInstall the tool at customer site and provide quality service to maintain tool availability.\nTechnical escalation owner to HQ for tool down, performance issue and customer wish.\nTechnical contact window of OEM partner/customer and manage the communication.\nCollaboration with HQ on service related documents and procedures.\nCollaboration with Application team for customer's escalation\nSupport Software and Application activities\nTrain field service engineers Specific Duties\nEnsure the tool installation success within defined cycle time.\nEnsure effective communication and escalation for problem solving.\nCreate and maintain the database of service lesson learnt and BKM.\nEffectively conduct knowledge sharing, on-site training/coaching to maturate FSE skills.\nOn-call or on-site duty for the fast response to customer's tool down escalation.\nEducation\nMaster or Bachelor's degree in engineering. Experience\n3+ years as an equipment engineer in semiconductor industry, better to have field service engineer experience of equipment suppliers.\nE-beam inspection tools service experience is required. \nQuality hands-on capabilities.\nFluent English - TOEIC 750\nWilling to travel internationally and domestic for required training and customer service. 3-6 months travel for initial training is required.\nGood internal/external communication and interpersonal skills\nHigh customer orientation with high flexibility and deep engagement in regard to tool service Other skills\nData analysis, report/presentation skill.\nCreative: Out-of-the-box thinker.\nYour ZEISS Recruiting Team","description_format":"text","description_chars":1583,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Intermediate (B1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Eyewear","Medical Imaging Systems","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-09-06T15:41:09Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.224,"p_room":0.28,"age_days":186,"expected_fill_days":37,"reasons":["conf:5","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/zeiss-senior-service-engineer-3","json_url":"https://alion.io/job/zeiss-senior-service-engineer-3.json","meta":{"generated_at":"2026-10-20T22:03:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25767,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5290},"rest":"https://alion.io/mcp/rest/get_company?id=5290"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzeiss-senior-service-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzeiss-senior-service-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzeiss-senior-service-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zeiss-senior-service-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzeiss-senior-service-engineer-3"}]}