{"id":3787009,"url":"https://alion.io/job/zeiss-senior-service-engineer-4","title":"Senior Service Engineer","company":{"id":5290,"name":"Zeiss","domain":"zeiss.com","url":"https://alion.io/company/zeiss","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":174,"ghost_share":0,"stale_share":0.845,"repost_share":0.011,"time_to_fill_p50_days":40,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taichung, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T04:06:14Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T03:03:32Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Main Task\nWork and perform in compliance with company’s regulation and request.\nPerform Technical Field Service activities\n- Installation and commissioning of equipment\n- Troubleshooting, repair, and maintenance\n- Escalation support\n- User Training / Customer Training\n- Providing sales support\n- All necessary reporting as per company policy\nDemonstrate customer service skills and knowledge with a high level of passion and dedication.\nDemonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.\nReport to Service Manager / Factory on any product issues experienced such as standards of production, qual-ity and safety of the product range\nProvides documents activities performed utilizing the required format, such as service report, technical report, etc.\nDevelop and maintain relationship with customer to achieve the highest possible levels of customer satisfac-tion.\nRespond to satisfaction surveys, working to resolve customer care issues.\nProvide timely response to all requests from both internal and external customers.\nPerform necessary administrative paperwork in complete and accurate manner.\nSolutions oriented with ability to work independently in a high pressure, fast paced and innovative environ-ment.\nFeedback in time on product quality issues on site, as well as marketing information to the company.\nEnsure direct reports maintain company-issued test equipment and support tools.\nPerform other related duties and responsibilities as assigned\nImportant Notice\n本職務未來可能需接受 SCBA 訓練及配戴呼吸防護裝備，應徵者於投遞履歷前，請評估自身是否能接受相關訓練及工作內容。\nEducation\nCollege or above degree in industry technology relevant. Major in mechanical and electrical is preferred. Experience\n2 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems\nPrevious Coordinate Measuring Machine installation and troubleshooting experience is a plus.\nFamiliar with illumination is a plus\nExcellent communication and customer service aptitude is required. Other skills\nMicrosoft operating system knowledge is required \nBe able to function independently, be self-motivated and yet be part of a team.\nGood command of written and spoken English\nWillingness to travel demestic and internationally.\nLiaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.\nYour ZEISS Recruiting Team","description_format":"text","description_chars":2513,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Eyewear","Medical Imaging Systems","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-11-05T04:06:14Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":40,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/zeiss-senior-service-engineer-4","json_url":"https://alion.io/job/zeiss-senior-service-engineer-4.json","meta":{"generated_at":"2026-11-10T07:06:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16498,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5290},"rest":"https://alion.io/mcp/rest/get_company?id=5290"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzeiss-senior-service-engineer-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzeiss-senior-service-engineer-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzeiss-senior-service-engineer-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zeiss-senior-service-engineer-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzeiss-senior-service-engineer-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3787009}},{"tool":"search_jobs","arguments":{"company":"zeiss.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3787009},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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