{"id":458407,"url":"https://alion.io/job/zeiss-senior-service-engineer","title":"Senior Service Engineer","company":{"id":5290,"name":"Zeiss","domain":"zeiss.com","url":"https://alion.io/company/zeiss","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":174,"ghost_share":0,"stale_share":0.799,"repost_share":0.011,"time_to_fill_p50_days":40,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tainan, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":8444},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-01T00:00:00Z","employer_posted_date":"2026-08-01","last_verified_at":"2026-11-09T20:46:34Z","board_verified":true,"closed_at":null,"days_open":101,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":101},"description":"Main Task\nWork and perform in compliance with company’s regulation and request.\nPerform Technical Field Service activities - Installation and commissioning of equipment - Troubleshooting, repair, and maintenance - Escalation support - User Training / Customer Training - Providing sales support - All necessary reporting per company policy \nDemonstrate service skills and knowledge with high customer orientation\nReport to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range\nProvides documents for activities performed utilizing the required format, such as service report, technical report, and etc.\nDevelop and maintain relationship with customers to achieve the highest possible levels of customer satisfaction.\nRespond to satisfaction surveys, working to resolve customer care issues.\nProvide timely response to all requests from both internal and external customers.\nPerform necessary administrative paperwork in complete and accurate manner.\nSolutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.\nProvide timely feedback of product quality issues, as well as marketing information to the company.\nMaintain company-issued test equipment and support tools. \nPerform other related duties and responsibilities as assigned\nEducation\nCollege or above degree in industry technology relevant. Major in mechanical and electrical is preferred.\nTOEIC Listening & Reading score > 550 Experience\n3 years of relevant working experience, including but not limited to installing, troubleshooting industrial electronics, machines or computer systems\nSemi-conductor equipment work experience is preferred.\nPrevious mask repair machine installation and troubleshooting experience is a plus.\nFamiliar with E-beam system is a plus\nExcellent communication and customer service aptitude is required. Other skills\nMicrosoft operating system knowledge is required \nBeing self-motivated in learning, able to think independently, and a good team player.\nGood written and spoken English\nWillingness to travel domestic and internationally.\nLiaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.\nYour ZEISS Recruiting Team","description_format":"text","description_chars":2359,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Eyewear","Medical Imaging Systems","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-09-06T10:13:32Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.447,"p_room":0.28,"age_days":100,"expected_fill_days":40,"reasons":["conf:7","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/zeiss-senior-service-engineer","json_url":"https://alion.io/job/zeiss-senior-service-engineer.json","meta":{"generated_at":"2026-11-10T01:08:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2510,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5290},"rest":"https://alion.io/mcp/rest/get_company?id=5290"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzeiss-senior-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzeiss-senior-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzeiss-senior-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zeiss-senior-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzeiss-senior-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":458407}},{"tool":"search_jobs","arguments":{"company":"zeiss.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":458407},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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