{"id":4225393,"url":"https://alion.io/job/zeiss-service-engineer-1-3","title":"Service Engineer-1","company":{"id":5290,"name":"Zeiss","domain":"zeiss.com","url":"https://alion.io/company/zeiss","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":171,"ghost_share":0,"stale_share":0.737,"repost_share":0.012,"time_to_fill_p50_days":41,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Suzhou, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T07:39:29Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T03:53:09Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ZEISS history in China dates back to 1957. ZEISS is now represented in the Greater China market with all segments including Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets. Since 2021, Greater China as become ZEISS largest single market in the world, as one of the most innovative and fasted growing markets. ZEISS in Greater China generated annual revenue totaling 16.1 billion RMB. Over 7,000 employees throughout the country, across over 60 sites of manufacturing factories, sales & service offices and R&D centers strongly support our customers in the region and guarantee every related business internationally.\nWe’re looking for a Service Engineer-1 to join us in Suzhou. Domestic and travel is required.\nYour Rol e\nAs a Service Engineer-1, you will install, maintain, and repair ZEISS products to meet customer requirements. You will build strong customer relationships and provide timely support to both internal and external customers.\nThe role of Service Engineer-1 will involve:\nPerforming field service activities, including machine installation, maintenance, troubleshooting, and repair.\nDelivering customer service with passion, dedication, and a strong commitment to customer satisfaction.\nDeveloping skills in coordinate measuring machines (CMMs) by applying mechanical and electronic aptitude and learning efficiently.\nPreparing service reports, technical reports, CPO reports, and other required documentation in the prescribed formats.\nBuilding and maintaining customer relationships to achieve the highest possible levels of customer satisfaction.\nResponding to customer satisfaction surveys and working to resolve customer care issues.\nResponding promptly to requests from internal and external customers.\nCompleting administrative paperwork accurately and in full.\nWorking independently with a solutions-oriented approach in a high-pressure, fast-paced, and innovative environment.\nProviding timely feedback on product quality issues identified on site and sharing market information with the company.\nEnsuring that company-issued test equipment and support tools are properly maintained.\nWorking in accordance with company regulations, principles, guidelines, and requirements.\nPerforming other related duties and responsibilities as assigned.\nYour Experience\nCollege degree or above in an industrial technology-related discipline; a major in mechanical or electrical engineering is preferred.\n2 years of relevant work experience, preferably in installing and troubleshooting industrial electronics, machinery, or computer systems.\nExcellent communication skills and a strong customer service aptitude.\nKnowledge of Microsoft operating systems.\nAbility to work independently, stay self-motivated, and collaborate effectively as part of a team.\nGood command of written and spoken English.\nWillingness to travel domestically and internationally.\nIt would be desirable if you had:\nPrevious experience in CMM installation and troubleshooting; this is preferred but not required.\nYour Benefits\nIf you join ZEISS, you will have access to a range of benefits, including:\nParticipation in a dynamic, committed, and international team.\nDiverse responsibilities with opportunities to collaborate across multiple ZEISS functions.\nInternational training and development opportunities supported by experienced colleagues.\nModern equipment and tools to support your success.\nAttractive remuneration package including fringe benefits.\nApply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society.\nYour ZEISS Recruiting Team","description_format":"text","description_chars":3688,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Eyewear","Medical Imaging Systems","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-11-13T07:39:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":41,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-11-14T05:58:35Z"},"pay":null,"html_url":"https://alion.io/job/zeiss-service-engineer-1-3","json_url":"https://alion.io/job/zeiss-service-engineer-1-3.json","meta":{"generated_at":"2026-11-14T05:58:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10127,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5290},"rest":"https://alion.io/mcp/rest/get_company?id=5290"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzeiss-service-engineer-1-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzeiss-service-engineer-1-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzeiss-service-engineer-1-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zeiss-service-engineer-1-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzeiss-service-engineer-1-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4225393}},{"tool":"search_jobs","arguments":{"company":"zeiss.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4225393},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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