{"id":344052,"url":"https://alion.io/job/zeiss-service-manager","title":"Service Manager","company":{"id":5290,"name":"Zeiss","domain":"zeiss.com","url":"https://alion.io/company/zeiss","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":175,"ghost_share":0,"stale_share":0.783,"repost_share":0.011,"time_to_fill_p50_days":40,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hsinchu, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"EUV","optional":false}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-11-07T05:44:24Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"Main tasks\nAssist Head of Service to work on people and strategic topics. Dotted line to Head of Head of SMS Taiwan.\nSupervise multiple teams of Field Service Engineers that provide high quality service capability plus maintain a safe work environment.\nEnsure the successful operation of ZEISS SMS tools on the customer site.\nSet priorities to maximize equipment utilization and customer satisfaction.\nSupervise onsite equipment installations, retrofits and system maintenance.\nCoordinate staffing for start-up, warranty, paid service, and service contract activities.\nImproves customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating.\nUpdates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.\nGrow service team by bench marking with peers and assigning training programs - both hard and soft-skills.\nCross-department collaboration such as with sales, Apps/BD, SCM and EHS team when needed.\nPlan, report, attend and lead meetings to facilitate coordination of important issues, including daily and weekly priorities.\nRetrieve, compile, and report equipment performance indicators to both customer and ZEISS management.\nEducation\nMaster's degree in engineering. Master's degree from foreign countries will be a plus.\nExperience\n5+ years EUV relevant field experience preferred.\n10+ years international company working experience.\n15+ years in semiconductor industry, vendor side experience.\nSelf-motivated, demonstration of working effectively and efficiently without supervision.\n6+ years experience to manage a team > 25 of technical people.\nTOEIC >800. German capability will be a plus.\nProven track record of customer recognition.\nExcellent conflict management and resolution skills.\nSupreme problem solving and analysis skills.\nOther skills\nData analysis, report/presentation skill.\nLeadership capability of leading and growing a team.\nYour ZEISS Recruiting Team","description_format":"text","description_chars":2048,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Eyewear","Medical Imaging Systems","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-09-05T18:20:02Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.569,"p_room":0.36,"age_days":67,"expected_fill_days":40,"reasons":["conf:24","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/zeiss-service-manager","json_url":"https://alion.io/job/zeiss-service-manager.json","meta":{"generated_at":"2026-11-08T12:32:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26628,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5290},"rest":"https://alion.io/mcp/rest/get_company?id=5290"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzeiss-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzeiss-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzeiss-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zeiss-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzeiss-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":344052}},{"tool":"search_jobs","arguments":{"company":"zeiss.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":344052},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}