{"id":2479501,"url":"https://alion.io/job/zeiss-technical-support-specialist-2","title":"Technical Support Specialist","company":{"id":5290,"name":"Zeiss","domain":"zeiss.com","url":"https://alion.io/company/zeiss","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":236,"ghost_share":0,"stale_share":0.941,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minneapolis, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":82000,"currency":"USD","period":"year","gross":null,"usd_annual":82000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T22:16:39Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T02:50:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us:\nHow many companies can say they’ve been in business for over 180 years?!\nHere at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!\nLocation/Region: This position is a hybrid role and is located at one of our locations below:\nMaple Grove, MN\nWixom, MI\nWhat’s the role?\nProvide technical support (1st Level) for Zeiss CMM Hardware, ensuring timely resolution of customer issues through ticketing systems, CRM workflows and direct communication. Collaborate with internal teams to streamline support processes, contribute to quoting and documentation efforts, and assist in transitioning service workflows to necessary teams.\nSound Interesting?\nHere’s what you’ll do:\nCustomer Support:\nInteraction with customers requesting:Support including creation of service quotations for unplanned services\nRemote Diagnostics\nAdditional tasks to support customer\nProvide expert advice by defining problem statement and solution path.\n\nEmployee Support:\nInteraction with service engineers and deployment coordinators to provide technical advice related to service repairs, and other service events\nProduct and Department Support:\nSupport Quality and Tools department as needed.\nReport on all products and point out possible problems and potential pitfalls of the product.\n\nEscalate calls per company procedures.\nSupport of Technical Support Management to meet key departmental objectives.\nPerform other duties and responsibilities as assigned by the supervisor\nDemonstrate ZEISS Core values (Serve, Empower, Act, Win).\nFoster and reinforce company initiatives, policies, and procedures.\nDo you qualify?\nAssociates or technical degree preferred in an engineering or related field. Equivalent experience in the field of technical support / engineering accepted.\nExperience in the field of technical support and / or software application of a minimum of 2 years preferred.\nAble to work both independently and efficiently to meet deadlines and be able to work as part of a team when required\nAbility to read and understand electrical schematics desired.\nMust have excellent verbal and written communication skills.\nMust have excellent problem solving skills with the ability to work independently from problem statement to solution.\nProficient in the use of standard tools including PC, MS Office (Word, Excel, and PowerPoint required, SAP, SAP-CRM.)\nRequires effective verbal and written communication skills\nAbility to multi-task and handle multiple assignments simultaneously.\nCustomer focus to drive customer satisfaction.\nAbove average ability in the following skills:Problem solving/troubleshooting.\nSelf-motivation.\nTime management.\n\nWorking Conditions:\nWhile performing the essential functions of this position, the employee may be required to travel on occasional basis only for training and/or customer visits - less than 10%.\nThe annual pay range for this position is $65,000 - $82,000 and is eligible for a performance bonus.\nThe pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.\nWe have amazing benefits to support you as an employee at ZEISS!\n Medical\nVision\nDental\n401k Matching\nEmployee Assistance Programs\nPaid time off including vacation, personal, and sick days\nThe list goes on!\nThe above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.\nYour ZEISS Recruiting Team:\nKyle LotaZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).","description_format":"text","description_chars":4933,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Eyewear","Medical Imaging Systems","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-13T22:16:39Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:3","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":82000,"is_top_pay":true},"html_url":"https://alion.io/job/zeiss-technical-support-specialist-2","json_url":"https://alion.io/job/zeiss-technical-support-specialist-2.json","meta":{"generated_at":"2026-10-14T13:31:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16563,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5290},"rest":"https://alion.io/mcp/rest/get_company?id=5290"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzeiss-technical-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzeiss-technical-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzeiss-technical-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zeiss-technical-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzeiss-technical-support-specialist-2"}]}