{"id":736454,"url":"https://alion.io/job/zelara-founding-solutions-architect","title":"Solutions Architect","company":{"id":690115,"name":"Zelara","domain":"zelara.ai","url":"https://alion.io/company/zelara","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":163000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Braze","optional":false}],"status":"live","first_seen_at":"2026-09-03T11:26:50Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-18T00:16:30Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":43},"description":"About Zelara\nMost CRM marketing still blasts generic messages at scale and calls it \"personalization.\" Our founders experienced this firsthand in senior roles at HelloFresh, Salesforce, Uber, and others. Backed by top-tier VCs, they decided to build a better way.\nZelara is an agentic lifecycle marketing platform that improves with every interaction. It works with the CRM infrastructure our customers already use, replacing static journeys and manual segmentation with a system that creates content, makes individual-level decisions, and learns from every outcome.\nWith bunq, Europe's second-largest neobank, we delivered +7.4% activation and +66% reactivation uplift, measured against a control group. We raised a €3M pre-seed and are generating revenue with paying enterprise customers. We are growing our Solutions Architecture team to make the path from integration to measurable value repeatable across more customers.\nThe Role\nThis is a deeply technical customer role centered on post-sales value realization, with involvement in pre-sales discovery. It is not reactive customer success, nor a pre-sales role that hands off at signature.\nYou own technical value realization for a portfolio of customers, from discovery and onboarding through live experiments, measured results, and scaled adoption.\nYou and the commercial lead run each account as a pair. They own pricing, contracts, expansion, and renewal. You own the technical plan and the evidence behind those decisions: before signature you lead technical discovery alongside them, after signature you are the customer's named technical lead for solution design, data mapping, the experiment plan, and go-live. There is no separate customer success manager; the two of you hold the whole relationship.\nProduct, Engineering, and Science own the platform, the integrations, and the measurement standards. You turn their work into a working customer solution and bring them in when a requirement crosses those lines.\nOur customers are mid-market and enterprise B2C companies across Europe: fintech, e-commerce, travel, and employee benefits.\nWhat You Will Do\nLead technical discovery before signature: how the customer makes money, which metric moves it, and what the pilot can credibly promise\n\nOwn onboarding: align stakeholders, define the data mapping and acceptance criteria, and take the customer live on its existing CRM stack\n\nDesign and pre-register each experiment to Zelara's scientific standards, because a success bar set after seeing the data is not a result\n\nOwn the customer-facing readout: reconcile our analysis with the customer's data, and say clearly when the evidence is not decision-ready\n\nEnable the customer's team to run campaigns independently\n\nPartner with the commercial lead on annual contracts, expansion, and renewal\n\nDrive the product loop: turn recurring customer needs into product opportunities and research questions, backed by evidence from live accounts, and use agents to build the scripts and prototypes that unblock an account in the meantime\n\nYour First 90 Days\n30 Days: Learn the platform and the portfolio, join the active accounts, and take over your first technical customer relationship.\n60 Days: Lead one onboarding independently, with the integration, experiment design, and measurement plan agreed before launch.\n90 Days: Own a small portfolio and deliver your first evidence-backed results readout.\nWho You Are\nYou have led deployments, implementations, or technical accounts for mid-market or enterprise customers at a B2B SaaS company, and your work has influenced adoption, renewal, or expansion.\n\nYou judge a customer's business before you design for it: which metric their leadership is held to, and what matters that nobody has said out loud.\n\nYou have led real customer integrations and know that a successful import is not the same as usable data.\n\nYou turn a business question into an analysis plan and understand experiments: control groups, effect sizes, statistical power, and why the design is frozen before it runs.\n\nYou know the lifecycle marketing stack (Braze, Bird, Iterable, Klaviyo, Customer.io, Emarsys, HubSpot) and how a CRM team works inside it.\n\nYou are credible with a Head of CRM and their data engineer in the same hour.\n\nYou say the uncomfortable thing early, and a commitment with a date on it is a commitment.\n\nYou are AI-native. A software engineering background is not required, but building with agents is: the script that reshapes a customer's export, the prototype that shows a CRM team what we mean.\n\nYou are fluent in English. German is a strong advantage given our current market focus.\n\nBonus\nYou have run lifecycle or CRM programs in-house, so you know what we ask a customer's team to change.\n\nYou have experience with experimentation platforms, bandits, or applied ML in production.\n\nYou have converted pilots or POCs into multi-year contracts and can say what moved the decision.\n\nHow We Work\nWe are an AI-first team. We adopt what makes us faster and drop what does not, and we value evidence, speed, and clear ownership over process theater.\nWhat We Offer\nWork alongside founders who have built and sold an AI-driven SaaS business and led large-scale B2C operations from the customer's side of the table.\n\nA senior individual-contributor role in a small Solutions Architecture team, with real influence on how we deliver.\n\nAutonomy over onboarding, pilots, and technical value realization, and a tight working relationship with Product, Science, and Engineering.\n\nDirect access to real customers and real production data.\n\nBased in Berlin, with regular travel to European customers.\n\nA competitive salary and a meaningful equity stake.\n\nYour choice of a Deutschlandticket or bike subscription, plus a gym membership.\n\nOur Compass\nSeek truth. Act with integrity. Put customers first. Accelerate impact.","description_format":"text","description_chars":5860,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Gym membership"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"United Kingdom","iso":"GB","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bulgaria","iso":"BG","kind":"region"},{"name":"Croatia","iso":"HR","kind":"region"},{"name":"Czech Republic","iso":"CZ","kind":"region"},{"name":"Denmark","iso":"DK","kind":"region"},{"name":"Finland","iso":"FI","kind":"region"},{"name":"Hungary","iso":"HU","kind":"region"},{"name":"Ireland","iso":"IE","kind":"region"},{"name":"Italy","iso":"IT","kind":"region"},{"name":"Netherlands","iso":"NL","kind":"region"},{"name":"Norway","iso":"NO","kind":"region"},{"name":"Poland","iso":"PL","kind":"region"},{"name":"Romania","iso":"RO","kind":"region"},{"name":"Spain","iso":"ES","kind":"region"},{"name":"Sweden","iso":"SE","kind":"region"},{"name":"Switzerland","iso":"CH","kind":"region"},{"name":"Estonia","iso":"EE","kind":"region"},{"name":"Greece","iso":"GR","kind":"region"},{"name":"Iceland","iso":"IS","kind":"region"},{"name":"Latvia","iso":"LV","kind":"region"},{"name":"Liechtenstein","iso":"LI","kind":"region"},{"name":"Lithuania","iso":"LT","kind":"region"},{"name":"Luxembourg","iso":"LU","kind":"region"},{"name":"Malta","iso":"MT","kind":"region"},{"name":"Portugal","iso":"PT","kind":"region"},{"name":"Slovakia","iso":"SK","kind":"region"},{"name":"Slovenia","iso":"SI","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-09-11T11:12:18Z"},{"event":"close","at":"2026-09-20T04:25:46Z"},{"event":"reopen","at":"2026-10-14T15:16:44Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.659,"p_room":0.55,"age_days":43,"expected_fill_days":30,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/zelara-founding-solutions-architect","json_url":"https://alion.io/job/zelara-founding-solutions-architect.json","meta":{"generated_at":"2026-10-18T00:46:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1348,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":690115},"rest":"https://alion.io/mcp/rest/get_company?id=690115"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzelara-founding-solutions-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzelara-founding-solutions-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzelara-founding-solutions-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zelara-founding-solutions-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzelara-founding-solutions-architect"}]}