{"id":4032454,"url":"https://alion.io/job/zelh-customer-service-representative-2","title":"Customer Service Representative","company":{"id":4531508,"name":"Zelh","domain":"zelh.com","url":"https://alion.io/company/zelh-2","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CST","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":["RS"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T11:36:18Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-10T19:02:04Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"About the Role\nWe are looking for a Customer Service Representative to support customer accounts throughout the order fulfillment process. In this role, you will be responsible for processing purchase orders, coordinating with internal teams, monitoring order and shipping status, and ensuring customers receive timely and accurate updates.\nThe ideal candidate is highly organized, detail-oriented, proactive in communication, and comfortable coordinating across multiple teams to ensure customer requirements and delivery commitments are met.\nKey Responsibilities\nPurchase Order Management\nReview purchase orders, including pricing, raw material availability, and production schedules.\n\nCoordinate with the RFQ team when a quotation is required.\n\nEnter and upload purchase orders into the system, ensuring all customer requirements, quantities, and due dates are accurately recorded.\n\nCoordinate same-day with the Production Scheduler and Materials Manager to ensure orders are created and lead times are confirmed.\n\nSend order acknowledgments to customers via email or customer portals.\n\nCustomer Communication & Support\nRespond to customer requests, questions, and complaints on the same business day.\n\nInvestigate customer inquiries by coordinating with relevant internal teams and gathering the required information.\n\nClearly communicate timelines and provide updates when additional information or more time is needed to resolve a customer request.\n\nMaintain professional, proactive, and timely communication with customers throughout the order process.\n\nCustomer Release & Schedule Management\nReview, modify, and update customer blanket release schedules as needed.\n\nProcess customer releases received through EDI, customer portals, and email.\n\nEnsure customer schedules and requirements are accurately reflected in internal systems.\n\nOrder & Delivery Monitoring\nReview current and two-week future shipping lines to monitor on-time delivery performance.\n\nIdentify potential delays or risks to customer delivery dates.\n\nProactively communicate delays to customers and coordinate internally to determine realistic recovery timelines.\n\nFollow up on recovery plans to ensure customer commitments are met.\n\nParts & Production Follow-Up\nTrack parts through OSS and monitor their progress to ensure timely processing.\n\nCoordinate with OSS and relevant internal teams to identify potential issues and prevent delays.\n\nProvide customers with accurate status updates when required.\n\nWorking conditions:\nWork schedule: Monday - Friday 7 am-4 pm CST\n\nCompetitive Salary in USD\n\nRemote mode of work\n\n10+ business days of paid time off\n\nTeam building and corporate events\n\nEquipment provided\n\nA supportive team\n\nRequirements\nRequirements\nPrevious experience in Customer Service, Order Management, Logistics, Supply Chain, Manufacturing, or a related field.\n\nExperience working with Purchase Orders, customer schedules, and order fulfillment processes.\n\nStrong written and verbal communication skills.\n\nAbility to manage multiple customer requests and priorities simultaneously.\n\nStrong attention to detail and accuracy.\n\nProactive approach to problem-solving and follow-up.\n\nExperience working with EDI, customer portals, and/or ERP systems is a plus.\n\nAbility to communicate effectively with both customers and internal departments.\n\nGood organizational and time-management skills.\n\nWhat We’re Looking For\nCustomer-focused: You prioritize customer needs and ensure timely, clear communication.\n\nDetail-oriented: You carefully review orders, schedules, pricing, quantities, and delivery dates.\n\nProactive: You identify potential issues before they impact customers and take action to resolve them.\n\nCollaborative: You work effectively with production, materials, scheduling, RFQ, and OSS teams.\n\nReliable: You follow through on requests and ensure commitments are met.","description_format":"text","description_chars":3861,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Serbia","iso":"RS","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-10T19:02:04Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.735,"p_room":0.55,"age_days":29,"expected_fill_days":27,"reasons":["conf:0","win:tail"],"computed_at":"2026-11-10T19:44:53Z"},"pay":null,"html_url":"https://alion.io/job/zelh-customer-service-representative-2","json_url":"https://alion.io/job/zelh-customer-service-representative-2.json","meta":{"generated_at":"2026-11-10T19:44:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11300,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4531508},"rest":"https://alion.io/mcp/rest/get_company?id=4531508"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzelh-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzelh-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzelh-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zelh-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzelh-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4032454}},{"tool":"search_jobs","arguments":{"company":"zelh.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4032454},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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