# Customer Service Representative

About the Role We are looking for a Customer Service Representative to support customer accounts throughout the order fulfillment process. In this role, you will be responsible for processing purchase orders, coordinating with internal teams, monitoring order and shipping status, and ensuring customers receive timely and accurate updates. The ideal candidate is highly organized, detail-oriented, proactive in communication, and comfortable coordinating across multiple teams to ensure customer requirements and delivery commitments are met. Key Responsibilities Purchase Order Management Review purchase orders, including pricing, raw material availability, and production schedules. Coordinate with the RFQ team when a quotation is required. Enter and upload purchase orders into the system, ensuring all customer requirements, quantities, and due dates are accurately recorded. Coordinate same-day with the Production Scheduler and Materials Manager to ensure orders are created and lead times are confirmed. Send order acknowledgments to customers via email or customer portals. Customer Communication & Support Respond to customer requests, questions, and complaints on the same business

- **Id**: 4032454
- **Url**: <https://alion.io/job/zelh-customer-service-representative-2>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Locations**: Belgrade, Serbia
- **Countries**: RS
- **Hiring countries**: RS
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-12T11:36:18Z
- **Employer posted date**: 2026-10-12
- **Last verified at**: 2026-11-10T19:02:04Z
- **Board verified**: yes
- **Days open**: 29
- **Description format**: text
- **Description chars**: 3861
- **Description truncated**: no
- **Relocation offered**: no

## Company

- **Id**: 4531508
- **Name**: Zelh
- **Domain**: zelh.com
- **Url**: <https://alion.io/company/zelh-2>
- **Is staffing agency**: no
- **Employer type**: staffing
- **Is intermediary**: no
- **Ats vendor**: Recruitee

## Remote working hours

- **Label**: CST
- **Utc offset min**: \-6
- **Utc offset max**: \-6

## Trust

- **Level**: ok
- **Days open**: 29

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **Serbia** — Iso: RS; Kind: country

## Lifecycle

- Event: open; At: 2026-11-10T19:02:04Z

## Liveness

- **Score**: 40
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.735
- **P room**: 0.55
- **Age days**: 29
- **Expected fill days**: 27
- **Reasons**: conf:0, win:tail
- **Computed at**: 2026-11-10T19:57:32Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.