{"id":4032447,"url":"https://alion.io/job/zelh-track-trace-operator","title":"Track & Trace Operator","company":{"id":4531508,"name":"Zelh","domain":"zelh.com","url":"https://alion.io/company/zelh-2","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-29T10:51:54Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-11T05:07:16Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"We are seeking a detail-oriented and proactiveTrack & Trace Operator with logistics experience to join our team. The ideal candidate will be responsible for monitoring shipments, ensuring on-time deliveries, and resolving any transportation-related issues. This role requires excellent communication skills, strong problem-solving abilities, and a deep understanding of logistics operations.\nKey Responsibilities:\nTrack and monitor shipments from origin to destination to ensure timely delivery.\n\nCommunicate with carriers, drivers, and internal teams to provide real-time updates on shipment status.\n\nIdentify and resolve transportation delays or issues by coordinating with stakeholders.\n\nMaintain accurate records of shipment statuses, delays, and resolutions in the system.\n\nEnsure compliance with company policies and industry regulations.\n\nProactively address potential disruptions in the supply chain and escalate concerns as needed.\n\nGenerate and analyze reports related to shipment performance and key logistics metrics.\n\nAssist in optimizing routing and delivery efficiency.\n\nProvide exceptional customer service to internal and external stakeholders regarding shipment inquiries.\n\nWorking conditions:\nWork schedule: Mon-Fri 3 pm-12 am CST\n\nCompetitive Salary in USD\n\nOffice mode of work (Belgrade location)\n\n10+ business days of paid time off\n\nTeam building and corporate events\n\nEquipment provided\n\nA supportive team\n\nRequirements\nStrong knowledge of logistics tracking systems and software.\n\nExcellent problem-solving and critical-thinking abilities.\n\nStrong verbal and written communication skills.\n\nAbility to multitask and work in a fast-paced environment.\n\nAttention to detail and accuracy in data entry and record-keeping.\n\nProficiency in Microsoft Office (Excel, Word, Outlook) and logistics management software.\n\nExperience working with freight carriers, 3PLs, or transportation management systems (TMS).\n\nKnowledge of domestic and international shipping 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