{"id":3722696,"url":"https://alion.io/job/zelis-senior-lead-site-reliability-engineer","title":"Senior / Lead Site Reliability Engineer","company":{"id":179716,"name":"Zelis","domain":"zelis.com","url":"https://alion.io/company/zelis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Morristown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":112000,"max":154000,"currency":"USD","period":"year","gross":null,"usd_annual":154000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure DevOps","optional":false},{"name":"C#","optional":false},{"name":"CI/CD","optional":false},{"name":"CloudFormation","optional":false},{"name":"Configuration Management","optional":false},{"name":"Docker","optional":false},{"name":"Git","optional":false},{"name":"GitHub Actions","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"Jenkins","optional":false},{"name":"Linux","optional":false},{"name":"New Relic","optional":false},{"name":"PowerShell","optional":false},{"name":"Self-Healing","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false},{"name":"Windows Server","optional":false},{"name":"Azure","optional":true}],"status":"closed","first_seen_at":"2026-11-04T00:31:10Z","employer_posted_date":null,"last_verified_at":"2026-11-04T09:38:30Z","board_verified":false,"closed_at":"2026-11-04T09:38:30Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Zelis is seeking a Senior / Lead Site Reliability Engineer to advance enterprise reliability and operational excellence. The role focuses on improving application performance and observability, automating operational processes, supporting resilient AWS workloads, leading incident resolution, and partnering with engineering teams.\n\nResponsibilities\nChampion Site Reliability Engineering principles and best practices across the Zelis technology organization\nEstablish and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and reliability measurements\nIdentify systemic reliability risks and develop engineering solutions to eliminate recurring operational issues\nReduce manual operational toil through automation, self-healing capabilities, and improved engineering practices\nCollaborate with application development, infrastructure, cloud engineering, and security teams to improve production readiness\nDrive continuous improvement through measurable reliability, performance, and operational efficiency outcomes\nDesign, develop, and maintain advanced PowerShell scripts, automation frameworks, and operational tooling\nTroubleshoot and optimize enterprise applications built on Microsoft .NET and C# technologies\nAnalyze application behavior, dependencies, configuration, and performance to identify underlying technical issues\nPartner with software engineering teams to improve application reliability, error handling, logging, and operational supportability\nDevelop reusable automation and engineering solutions that reduce repetitive manual intervention\nIntegrate automation into CI/CD pipelines and operational workflows\nServe as a technical subject matter expert in New Relic and Splunk, driving effective implementation and adoption of observability practices\nDesign and improve application performance monitoring (APM), infrastructure monitoring, distributed tracing, logging, and alerting\nDevelop meaningful dashboards, alerts, and service health indicators that provide actionable operational insights\nAnalyze application telemetry, logs, metrics, and traces to identify performance bottlenecks and reliability concerns\nImprove proactive detection capabilities while reducing alert fatigue and unnecessary operational noise\nSupport enterprise observability standardization, including monitoring coverage, alert ownership, and operational readiness\nOptimize observability configurations and telemetry consumption to balance visibility, effectiveness, and cost\nSupport and improve production workloads operating within Amazon Web Services (AWS)\nPartner with cloud engineering teams to improve infrastructure design, monitoring, and resilience\nIdentify opportunities to optimize AWS resource utilization, performance, and operational costs\nPromote Infrastructure as Code (IaC), automated deployments, and repeatable infrastructure management practices\nProvide advanced technical leadership during critical production incidents and complex service disruptions\nPerform deep technical troubleshooting across applications, infrastructure, cloud services, and integrated systems\nCollaborate with Major Incident Management teams to accelerate service restoration and minimize business impact\nLead or contribute to technical root cause analysis and post-incident reviews\nTranslate incident findings into actionable engineering improvements that prevent recurrence\nImprove incident detection, diagnosis, mitigation, and recovery through automation and observability\nDevelop and maintain operational runbooks, troubleshooting documentation, and automated remediation procedures\nParticipate in production support and on-call responsibilities as required\nServe as a senior technical resource and trusted advisor for reliability engineering practices\nMentor engineers and promote a culture of automation, ownership, and continuous improvement\nPartner with application development teams to improve software reliability throughout the development lifecycle\nInfluence architectural and operational decisions through technical expertise and data-driven recommendations\nLead complex technical initiatives involving multiple engineering teams and technology platforms\nCommunicate technical findings, risks, and recommendations effectively to engineering teams and technology leadership\nDrive engineering improvements that deliver measurable reductions in incidents, recovery times, and operational effort\n\nSkills\n7+ years of experience in software engineering, systems engineering, production operations, DevOps, or Site Reliability Engineering\n3+ years of experience applying Site Reliability Engineering principles in enterprise production environments\nAdvanced proficiency in PowerShell scripting and automation, including developing maintainable, reusable automation solutions\nStrong understanding of Microsoft .NET / .NET Core applications, including application architecture, configuration, troubleshooting, and performance analysis\nHands-on experience with New Relic, including APM, infrastructure monitoring, dashboards, alerting, and application troubleshooting\nHands-on experience with Splunk, including SPL queries, log analysis, dashboards, and troubleshooting production application issues\nStrong working knowledge of AWS services and cloud architecture, including EC2, CloudWatch, IAM, VPC, and related infrastructure services\nExperience troubleshooting distributed applications, APIs, application integrations, and complex production environments\nStrong understanding of Windows Server environments, application hosting, and enterprise infrastructure\nExperience implementing monitoring, alerting, logging, and automated remediation solutions\nStrong understanding of SRE concepts, including:\nService Level Indicators (SLIs) and Service Level Objectives (SLOs)\nError budgets and reliability-based decision-making\nIncident response and blameless postmortems\nToil reduction and operational automation\nObservability and proactive monitoring\nCapacity planning, performance engineering, and resilience\nContinuous improvement and reliability measurement\nExperience with CI/CD pipelines, Git-based workflows, and automated deployments\nStrong troubleshooting skills across application, operating system, network, and cloud infrastructure layers\nExperience conducting root cause analysis and implementing long-term corrective actions\nAbility to independently lead complex technical investigations and engineering initiatives\nPlease note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future\nExperience developing applications or operational tools using C# and .NET\nExperience with AWS automation using PowerShell, AWS CLI, SDKs, or Infrastructure as Code\nExperience with Terraform, CloudFormation, or similar infrastructure automation technologies\nExperience with Ansible for configuration management, automation, and infrastructure orchestration\nExperience administering and troubleshooting Linux Server environments in enterprise production systems\nExperience with containerization and orchestration technologies such as Docker and Kubernetes\nExperience with Azure DevOps, GitHub Actions, Jenkins, or similar CI/CD platforms\nExperience implementing synthetic monitoring, distributed tracing, and automated service health validation\nFamiliarity with SQL Server, database performance troubleshooting, and application-to-database connectivity\nExperience supporting business-critical applications in healthcare, financial technology, payment processing, or other highly regulated environments\nAWS, New Relic, Splunk, or relevant cloud engineering certifications\n\nBenefits\nDiscretionary bonus plans, commissions, or other incentives depending on the role.\nA 401k plan with employer match.\nFlexible paid time off.\nHolidays.\nParental leaves.\nLife and disability insurance.\nHealth benefits including medical, dental, vision, and prescription drug coverage.\nA flexible hybrid approach, with in-office presence guided by team and business needs rather than a fixed weekly schedule.\n\nCompany Overview\nZelis is modernizing the healthcare financial experience for all. It was founded in 2016, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.zelis.com.","description_format":"text","description_chars":8280,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-11-04T03:20:50Z"},{"event":"close","at":"2026-11-04T09:38:30Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":154000,"is_top_pay":false},"html_url":"https://alion.io/job/zelis-senior-lead-site-reliability-engineer","json_url":"https://alion.io/job/zelis-senior-lead-site-reliability-engineer.json","meta":{"generated_at":"2026-11-09T12:07:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14812,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179716},"rest":"https://alion.io/mcp/rest/get_company?id=179716"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzelis-senior-lead-site-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzelis-senior-lead-site-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzelis-senior-lead-site-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zelis-senior-lead-site-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzelis-senior-lead-site-reliability-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3722696}},{"tool":"search_jobs","arguments":{"company":"zelis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3722696},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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