{"id":3230242,"url":"https://alion.io/job/zendesk-associate-renewals-manager","title":"Associate Renewals Manager","company":{"id":369,"name":"Zendesk","domain":"zendesk.com","url":"https://alion.io/company/zendesk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":27,"ghost_share":0,"stale_share":0.63,"repost_share":0.074,"time_to_fill_p50_days":30,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-30T13:45:51Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Job Description\nExperience: 1-2 years\nJob Summary:\n As an Associate Renewals Manager, you will manage and optimize the contract renewal process for a portfolio of SaaS customers. This role requires strong relationship-building skills, a customer-centric mindset, and the ability to navigate data, product insights, and value positioning to drive successful renewal outcomes. You’ll collaborate closely with Sales, Customer Success, and Revenue Operations to ensure customers recognize the value of our offerings and continue their partnership with Zendesk.\nKey Responsibilities:\nIndependently manage the full renewal lifecycle for a designated portfolio of accounts, ensuring timely, accurate, and high-retention outcomes\nCollaborate with Customer Success Managers and Account Executives to strategize renewal approaches based on customer health, usage, and satisfaction\nProactively engage customers through scheduled check-ins and tailored outreach to reinforce value and anticipate objections\nAnalyze account history and product usage data to craft compelling renewal narratives and forecast renewal risk\nAssist with quote creation, pricing validation, and contract management processes in collaboration with Legal and Finance teamsMaintain CRM data accuracy (Salesforce) and contribute to forecasting and reporting dashboards\nIdentify upsell and cross-sell opportunities and route them appropriately to Sales or CSM partnersContinuously improve renewal workflows and contribute to the development of best practices and playbooks.\nCore Competencies:\nBusiness Knowledge\nStays current on product developments and competitive positioning, effectively mapping customer use cases to Zendesk solutions-including less common products-to support renewal success.\nRelationship Management\nProactively builds trust with decision-makers, collaborates cross-functionally, and maintains regular touchpoints to strengthen the customer relationship and drive retention. Understands prompts for customer escalation and can execute quickly to gather appropriate audience.\nCommunication & Conflict Resolution\nClearly communicates Zendesk’s value while managing concerns with empathy and professionalism, adapting communication style to navigate conflicts and achieve win-win outcomes.\nAnalytical Skills\nCapable of interpreting basic customer data to support forecasting and decision-making, with guidance from senior team members.\nNegotiation\nUnderstands the importance of negotiation in renewals and is learning how to communicate value, address objections, and present options aligned with customer needs.\nQualifications:\n1-2 years of experience in SaaS renewals, account management, customer success, or sales support\nProficiency with Salesforce or similar CRM tools; CPQ experience is a plus\nStrong organizational and time management skills, with the ability to manage multiple renewals in parallel\nExcellent written and verbal communication skills\nAnalytical mindset with the ability to interpret customer data and drive insights\nBachelor’s degree or equivalent relevant experience\nThe Poland annualized base salary range for this position is zł155,000.00-zł233,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.The intelligent heart of customer experience\nZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.\nZendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.\nAs part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.\nZendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.\nZendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to  with your specific accommodation request.","description_format":"text","description_chars":5449,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-25T07:55:43Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["conf:4","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/zendesk-associate-renewals-manager","json_url":"https://alion.io/job/zendesk-associate-renewals-manager.json","meta":{"generated_at":"2026-10-31T03:15:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4539,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":369},"rest":"https://alion.io/mcp/rest/get_company?id=369"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzendesk-associate-renewals-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzendesk-associate-renewals-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzendesk-associate-renewals-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zendesk-associate-renewals-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzendesk-associate-renewals-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3230242}},{"tool":"search_jobs","arguments":{"company":"zendesk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3230242},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}