{"id":3382497,"url":"https://alion.io/job/zendesk-cio-communications-operations-lead","title":"CIO Communications & Operations Lead","company":{"id":369,"name":"Zendesk","domain":"zendesk.com","url":"https://alion.io/company/zendesk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":28,"ghost_share":0,"stale_share":0.607,"repost_share":0.071,"time_to_fill_p50_days":30,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico","Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":131000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1779},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T09:03:59Z","board_verified":false,"closed_at":"2026-10-29T09:03:59Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Job Description\nLead communications for the CIO organization and serve as a high-trust executive partner to the VP, CIO Strategy, Operations & Architecture. This role turns CIO strategy, decisions, and change into clear, coordinated communication and action across the full organization. It combines communications leadership with staff management capabilities, senior executive administration, and change management. The role uses AI and automation responsibly to improve the quality, speed, coordination, and reach of the work.\nThe position supports the CIO and CIO leadership team across functions, geographies, and levels. It brings structure to executive priorities and operating rhythms while enabling leaders to communicate consistently and teams to understand what is changing, why it matters, and what to do next.\nWhat you’ll do\n\nCIO communications leadership\nOwn the CIO-wide communications strategy, calendar, narrative, and editorial standards, connecting messages to company direction, CIO priorities, business outcomes, and customer impact.\nAdvise the VP and CIO leadership team on audience, message, timing, channel, sequencing, and risks for sensitive or high-impact communications.\nDraft, edit, and coordinate executive-ready communications, including leadership messages, all-hands content, announcements, FAQs, talking points, presentations, meeting pre-reads, and follow-ups.\nTranslate complex technical, operational, workforce, and portfolio topics into clear, accurate messages for technical and nontechnical audiences.\nCoordinate communications across CIO functions so teams receive timely, consistent information, with clear owners and actions.\nMaintain a forward-looking communications calendar and intake process; surface collisions, gaps, dependencies, and opportunities to reinforce key messages.\nGather feedback and engagement signals, assess whether communications are understood, and adjust content and channels based on evidence.\nExecutive operations\nAct as a trusted delegate and thought partner to the VP, CIO Strategy, Operations & Architecture, helping translate priorities into decisions, plans, and follow-through across the CIO organization.\nPrepare the CIO leaders for key engagements with concise briefs, decision points, stakeholder context, meeting objectives, and follow-up actions.\nOrchestrate executive operating rhythms, including CIO staff and leadership meetings, all-hands, AMAs, quarterly business reviews, offsites, and other leadership forums.\nDevelop agendas with clear outcomes; coordinate pre-reads; capture decisions, owners, and due dates; and track follow-through without adding unnecessary process.\nIdentify cross-functional dependencies, unresolved decisions, and emerging risks; bring forward concise options and recommendations.\nPartner with executive assistants and operations leads across CIO to coordinate schedules, materials, logistics, and handoffs for high-priority engagements.\nHandle sensitive information with discretion and use sound judgment about what to escalate, share, or resolve independently.\nMaintain organized executive materials, contact and stakeholder context, decision records, and action tracking so information is easy to find and reuse.\nCoordinate with administrative partners and leaders to ensure consistent, reliable support across the CIO organization.\nChange management and organizational enablement\nLead change planning for CIO-wide and cross-functional initiatives, including stakeholder mapping, impact and readiness assessments, change narratives, engagement plans, and adoption measures.\nConnect communications to practical enablement: explain what is changing, who is affected, when it happens, where to get help, and what action is expected.\nCoach leaders and change owners on sponsorship, sequencing, team conversations, and handling questions or resistance.\nTrack change dependencies, risks, readiness, adoption, and feedback across concurrent initiatives; recommend timely course corrections.\nCoordinate with People & Places, Finance, business partners, and other functions when changes cross organizational boundaries.\n\nAI-enabled coordination and productivity\nUse approved AI tools to accelerate research, synthesis, drafting, meeting preparation, action tracking, translation support, and tailored content development while preserving human judgment and accountability.\nBuild repeatable AI-assisted workflows that help coordinate communications, surface dependencies, summarize feedback, and maintain reliable follow-through across CIO.\nVerify AI-generated facts, tone, confidentiality, and audience fit before use; protect sensitive information and follow company policies and data-handling requirements.\nIdentify opportunities to reduce manual administrative work through automation, and measure improvements in quality, cycle time, reach, or capacity.\nCommunications as a service\nPartner with CIO program sponsors, program managers, and functional leaders to shape and deliver communications for priority initiatives, from early planning through launch and sustained adoption.\nJoin program teams at key points to clarify the outcome to achieve, audiences affected, decisions or behaviors needed, and how communications can remove barriers to execution.\nConsult on or directly develop audience-specific plans and materials-such as stakeholder maps, leader talking points, team updates, FAQs, milestones, launch messages, and feedback channels-coordinated with the program plan and delivery cadence.\nCoordinate communications across related workstreams so dependencies, sequencing, ownership, and calls to action are clear and consistent across the CIO organization.\nMonitor engagement, understanding, readiness, and adoption signals with program teams; use feedback and delivery data to adjust communications and help keep work on track toward its goals.\nWhat you bring\nSignificant experience in executive communications, strategic communications, change communications, or a related discipline; experience supporting senior executives in a complex technology organization is strongly preferred.\nDemonstrated ability to write and edit clear, concise, high-quality executive communications in English at a native or equivalent professional level, including nuanced, audience-sensitive material.\nExperience advising senior leaders and translating strategy, technical subjects, and organizational change into actionable messages.\nStrong executive presence, discretion, judgment, and ability to build trust across levels, functions, and geographies.\nExperience with executive meeting cadence, agenda and pre-read development, decision and action tracking, and complex calendar or event coordination.\nPractical change management experience, including impact assessment, stakeholder engagement, readiness, adoption, and feedback measurement.\nExcellent organization and project coordination skills; ability to manage multiple concurrent priorities while maintaining accuracy and dependable follow-through.\nDemonstrated fluency with AI tools and automation, including the ability to design useful workflows and validate their outputs responsibly.\nComfort working with ambiguity, shifting priorities, sensitive topics, and a global, distributed workforce.\nBachelor’s degree or equivalent practical experience in communications, business, organizational change, or a related field.\nSpanish is an advantage. The role requires English communication skills at a native or equivalent professional level.\nLocation and working mode l\nThe role works across the full CIO organization and global time zones; flexibility for occasional early or late meetings is expected. Eligibility and willingness to travel to US and other worldwide locations, with an estimate of 10-15%.\nPlease note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).\nThe intelligent heart of customer experience\nZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.\nZendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.\nAs part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.\nZendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.\nZendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to  with your specific accommodation request.","description_format":"text","description_chars":9848,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-28T05:49:26Z"},{"event":"close","at":"2026-10-29T09:03:59Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/zendesk-cio-communications-operations-lead","json_url":"https://alion.io/job/zendesk-cio-communications-operations-lead.json","meta":{"generated_at":"2026-10-29T09:35:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14521,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":369},"rest":"https://alion.io/mcp/rest/get_company?id=369"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzendesk-cio-communications-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzendesk-cio-communications-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzendesk-cio-communications-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zendesk-cio-communications-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzendesk-cio-communications-operations-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3382497}},{"tool":"search_jobs","arguments":{"company":"zendesk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3382497},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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