{"id":3447497,"url":"https://alion.io/job/zendesk-emea-tax-manager","title":"EMEA Tax Manager","company":{"id":369,"name":"Zendesk","domain":"zendesk.com","url":"https://alion.io/company/zendesk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":28,"ghost_share":0,"stale_share":0.643,"repost_share":0.071,"time_to_fill_p50_days":31,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":106000,"max_usd":191000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":34},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T09:03:59Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-03T03:55:43Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Description\nEMEA Tax Manager\n\nLocation: Ireland | Individual Contributor | Reports to: EMEA Tax Director\nJoin us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.\nWe’re seeking an EMEA Tax Manager to help run and scale our regional tax function. In this role, you’ll help Zendesk grow responsibly by ensuring strong tax compliance, reporting, governance, and planning across EMEA - while bringing practical, technology-enabled ways of working to a complex and evolving tax landscape.\nWhat you’ll be doing\nLead EMEA corporate tax compliance, reporting, and governance, coordinating internal partners and external advisers to deliver accurate, timely filings and documentation.\nManage R&D tax-credit claims in Ireland, Poland, and Portugal, and assess eligibility for incentives and credits in other EMEA jurisdictions.\nLead regional tax-accounting activities, including provision inputs and cash-tax planning, in partnership with the global Tax team and teams across Finance.\nMonitor the Group’s transfer-pricing framework across EMEA and advise on cross-border transactions and related tax matters.\nSupport EMEA Pillar Two, Country-by-Country Reporting, and public CbCR processes, including data collection, analysis, and documentation.\nLead the response to tax authority enquiries, manage the tax audit process and assess any potential risks or exposures.\nReview and lead workstreams relating to indirect tax matters, including responses to changing tax requirements such as e-invoicing.\nLead tax workstreams for acquisitions, entity restructurings, cash repatriation, and other strategic projects.\nStrengthen tax controls, documentation, data quality, and operational processes; identify and implement opportunities to use automation and AI to improve efficiency and insight.\nWhat you bring to the role\nDeep technical judgment across corporate and international tax, with the ability to turn complex or non-routine issues into clear, practical recommendations.\nExperience managing multi-country EMEA tax workstreams, external advisers, and deadlines in a fast-moving multinational environment.\nStrong working knowledge of Irish taxes, with practical exposure to tax accounting, transfer pricing, indirect tax, tax audits, and cross-border reporting requirements.\nA collaborative approach and the ability to build trusted partnerships with senior stakeholders across Tax, Accounting, Legal, Treasury, and the wider Finance organization.\nStrong analytical, spreadsheet, and financial-systems skills, with a focus on improving data quality and creating scalable processes.\nComfort using AI-enabled tools and automation to improve the speed and quality of tax work. You validate outputs, understand AI’s limitations and risks, and use approved tools responsibly to protect sensitive company and customer information.\nClear communication, sound planning and follow-through, high attention to detail, and a practical, self-directed approach.\nBasic Qualifications\n7+ years of corporate or international tax experience, including 3+ years in-house or in industry supporting a multinational organization across multiple EMEA jurisdictions.\nAITI/CTA qualification, or an equivalent professional tax qualification with substantial corporate and international tax expertise.\nDemonstrated experience with corporate tax compliance and reporting, including managing external advisers and statutory deadlines.\nExperience supporting tax accounting/provision processes, transfer pricing, and cross-border tax matters.\nExperience using spreadsheets, tax technology, or workflow tools to improve the accuracy, efficiency, and control of tax processes.\nPreferred Qualifications\nExperience in a Big Four firm before moving in-house.\nExperience with R&D tax-credit claims, particularly in Ireland, Poland, and/or Portugal.\nKnowledge of Pillar Two, Country-by-Country Reporting, public CbCR, and evolving e-invoicing requirements.\nExperience supporting tax due diligence, M&A integration, entity restructurings, or cash-repatriation projects.\nExperience evaluating or applying AI and automation in tax workflows, with appropriate review, confidentiality, and data-security controls.\n#LI-KS6\nThe intelligent heart of customer experience\nZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.\nZendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.\nAs part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.\nZendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.\nZendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. 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