{"id":106720,"url":"https://alion.io/job/zendesk-forward-deployed-engineer-2","title":"Forward Deployed Engineer","company":{"id":369,"name":"Zendesk","domain":"zendesk.com","url":"https://alion.io/company/zendesk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":29,"ghost_share":0,"stale_share":0.586,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":188000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":24},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Docker","optional":false},{"name":"ETL/ELT","optional":false},{"name":"GCP","optional":false},{"name":"Go","optional":false},{"name":"GraphQL","optional":false},{"name":"JavaScript","optional":false},{"name":"Kubernetes","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"PoC Library","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"React.js","optional":false},{"name":"Rest API","optional":false},{"name":"Ruby","optional":false},{"name":"TypeScript","optional":false},{"name":"Haystack","optional":true},{"name":"LangChain","optional":true},{"name":"LlamaIndex","optional":true}],"status":"live","first_seen_at":"2026-07-07T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-17T09:10:45Z","board_verified":true,"closed_at":null,"days_open":102,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":102},"description":"Job Description\nForward Deployed Engineer (FDE) - AI & Solutions\nJoin us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.\nWe’re hiring a Forward Deployed Engineer (FDE) to join our Technical Presales team. Where you’ll be an elite hybrid: part software engineer, part strategic consultant. You’ll do more than just sell the dream, you’ll execute what’s possible. \nIn this role you’ll be embedded with strategic customers to design, build, and deliver production-grade AI solutions that unlock measurable ROI. You’ll translate customer needs into robust integrations, architect LLM-powered workflows, and collaborate cross-functionally to turn real-world friction into product improvements.\nYou will play a vital role in growing Zendesk’s enterprise footprint by delivering high-impact, scalable AI deployments. Building trusted technical partnerships, delivering crisp, production-ready solutions, and amplifying Zendesk’s AI capabilities within complex, high-value accounts.\nWhat you’ll be doing\nLead end-to-end technical delivery of AI agent and LLM-powered solutions: discovery, scoping, system design, PoC, production rollout, and operational handoff.\nBuild production-grade integrations and custom connectors (APIs, data pipelines, RAG systems) to surface high-quality signals into Zendesk AI workflows.\nTroubleshoot and resolve escalated technical blockers across data, infra, and model behavior. Act as the field’s final line of defense for complex issues.\nCollaborate closely with Sales engineering and product teams to map undocumented systems, define integration patterns, and implement solutions.\nTranslate customer learnings into product feedback and prioritized roadmap items; partner with Zendesk Product and Engineering to reduce future deployment friction.\nWhat you bring to the role\nFounder mindset: comfortable navigating ambiguity, mapping unknown systems, and delivering results without a predefined playbook.\nEngineering rigor: 5+ years building production systems; strong software engineering fundamentals and attention to quality.\n Full-stack fluency: experience across frontend (React/TypeScript), backend (Python / Node / Java / Ruby), REST/GraphQL APIs, and cloud infrastructure (AWS, GCP, or Azure).\n AI/LLM expertise: practical experience with LLMs, prompt engineering, retrieval-augmented generation (RAG), vector stores, and evaluation/guardrails for model safety and reliability.\nSystems integrator: proven ability to design secure data ingestion, ETL/data pipelines, and work with diverse data stores and message systems.\nExcellent communicator: able to present trade-offs to executives and pair-program with customer engineers; strong written runbooks and documentation skills.\n Travel readiness: willing to travel as needed to customer sites (typical range 25-50%).\nBasic qualifications\n5+ years software engineering experience delivering production systems.\nProficient in Python and JavaScript/TypeScript; experience with at least one backend language (Java, Ruby, or Go) preferred.\nHands-on experience deploying or integrating LLM-based solutions in production (RAG, vector DBs, model evaluation).\nPractical experience with cloud platforms (AWS/GCP/Azure) and containerized deployments (Docker, Kubernetes).\nComfortable working onsite with customers and traveling up to 50% as required.\nPreferred qualifications\nPrior FDE, Professional Services, Solutions Engineering, or Technical Account Management experience delivering enterprise AI or SaaS deployments.\nExperience with specific LLM tooling and frameworks (LangChain, LlamaIndex, Haystack, or similar).\nFamiliarity with Zendesk products and APIs, or experience integrating customer support/contact-center platforms.\nBackground in observability and operationalization of ML/AI (monitoring, SLOs, cost controls, retraining pipelines).\nExperience with data governance, PII handling, and enterprise security/compliance constraints.\nThe intelligent heart of customer experience\nZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.\nZendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.\nAs part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.\nZendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.\nZendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to  with your specific accommodation request.","description_format":"text","description_chars":6093,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-07-07T00:00:00Z"},{"event":"close","at":"2026-08-26T04:44:52Z"},{"event":"reopen","at":"2026-09-01T11:35:04Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.297,"p_room":0.28,"age_days":102,"expected_fill_days":27,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/zendesk-forward-deployed-engineer-2","json_url":"https://alion.io/job/zendesk-forward-deployed-engineer-2.json","meta":{"generated_at":"2026-10-17T13:37:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18365,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":369},"rest":"https://alion.io/mcp/rest/get_company?id=369"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzendesk-forward-deployed-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzendesk-forward-deployed-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzendesk-forward-deployed-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zendesk-forward-deployed-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzendesk-forward-deployed-engineer-2"}]}