{"id":3684496,"url":"https://alion.io/job/zendesk-security-operations-engineer","title":"Security Operations Engineer","company":{"id":369,"name":"Zendesk","domain":"zendesk.com","url":"https://alion.io/company/zendesk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":30,"ghost_share":0,"stale_share":0.6,"repost_share":0.1,"time_to_fill_p50_days":31,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Security","role_family":"Security","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DLP","optional":false},{"name":"IBM QRadar","optional":false},{"name":"SIEM","optional":false},{"name":"Splunk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T14:25:41Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T01:56:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nSecurity Operations Engineer\nJob Description\nZendesk is a global leader in AI-first customer service and employee service software, renowned for its powerful yet customer-friendly solutions. At Zendesk, we believe in building better customer relationships through our suite of products that are smart, flexible, and reliable.\nWe are looking for an experienced security professional to join our growing Cyber Security team. This role is ideal for someone who combines strong technical investigation skills with sound judgment, clear communication, and a genuine interest in improving how security operations work.\nThe Security Operations Engineer helps protect Zendesk, its products, and its customers by monitoring, investigating, and responding to security threats. The role combines hands-on security operations with threat hunting, incident response, cloud security, DLP investigations, and the continuous improvement of security tools, processes, and automation.\nThis is a hybrid role based in the Pune office.\nPlease note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.\nHybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.\nWhat you’ll be doing\nJoin Zendesk’s global team of cyber responders.\nServe as a primary incident responder addressing critical security alerts and incidents across enterprise infrastructure, product offerings, and client environments.\nLeverage enterprise security platforms to perform threat analysis, examine security incidents, and execute daily operational response workflows.\nConduct proactive threat hunts to identify visibility gaps and support deeper investigations.\nAnalyze Data Loss Prevention alerts, assess data-exfiltration risks, and assist with complex forensic analysis.\nCollaborate with audit and compliance partners to respond to regulatory inquiries.\nLead cross-functional tabletop simulations by partnering with key internal stakeholders.\nStay current on emerging threats and attacker tactics. Analyze tactics, techniques, and procedures (TTPs) observed in security events across devices and end-user systems.\nLead or manage technical cybersecurity investigations, including triage, scoping, containment, and documentation.\nContribute to the development and operation of automation and orchestration tools that reduce manual effort and improve response consistency.\nLeverage artificial intelligence responsibly to enhance security orchestration, accelerate investigation workflows, and assist with building AI capabilities.\nCollaborate with Security Engineering partners to enhance operational monitoring, threat detection, and incident response mechanisms.\nCollaborate with the Threat Intelligence team and broader security community to build relationships and share knowledge.\nPartner with internal stakeholders and business partners to explain major security incidents and implement actionable risk mitigation strategies.\nDemonstrate adaptability by taking on expanding responsibilities and working effectively in dynamic, rapidly evolving environments.\nJoin Zendesk’s global cyber security on-call rotation to support continuous response operations.\nProvide regional coverage across APAC through scheduled operational shifts, currently spanning 6:00 a.m.-3:00 p.m. IST and 9:00 a.m.-6:00 p.m. IST, on a rotational basis.\nWhat you bring to the role:\nBachelor's degree in Computer Science or a related field \n7+ years of experience in cybersecurity, SOC, incident response, or threat hunting \nStrong analytical and problem-solving skills, with the ability to interpret security metrics, user behavior, and event patterns.\nA team-first and collaborative approach.\nExcellent written, verbal, and presentation skills, with the ability to explain complex investigations, incidents, cyber threats, and recommended actions clearly to business stakeholders.\nA strong security and analytical mindset, with the ability to think strategically about evolving threats to a customer-service platform, including risks introduced by AI and automation.\nExperience with Security Information and Event Management (SIEM), Security Orchestration, Automation and Response (SOAR), and other log-aggregation tools such as QRadar, Splunk, or ArcSight.\nExperience investigating Data Loss Prevention (DLP) and User and Entity Behavior Analytics (UEBA) alerts, with a good understanding of network, proxy, firewall, cloud, Windows, and macOS logs.\nGood understanding of cloud infrastructure and cloud security alerts.\nCybersecurity certifications such as CEH, CHFI, or AWS Certified Security Specialist,Microsoft Azure - SC-200, Google Professional Cloud Security Engineer are a plus. Certifications such as GCIH, GPEN, GCFR, GREM, GCFA, CISSP, or CISM are an added advantage.\nHands-on experience building automated security workflows and AI-powered security capabilities is highly desirable.\nAbout Zendesk - Champions of Customer Service\nZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.\nZendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.\nZendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterglobal diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, pleaseclick here.\nZendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to  with your specific accommodation request.\nPlease note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.\nHybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.\nThe intelligent heart of customer experience\nZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.\nZendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.\nAs part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.\nZendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.\nZendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to  with your specific accommodation request.","description_format":"text","description_chars":9494,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Incident Response","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-11-03T14:25:41Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/zendesk-security-operations-engineer","json_url":"https://alion.io/job/zendesk-security-operations-engineer.json","meta":{"generated_at":"2026-11-04T11:46:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17643,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":369},"rest":"https://alion.io/mcp/rest/get_company?id=369"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzendesk-security-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzendesk-security-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzendesk-security-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zendesk-security-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzendesk-security-operations-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3684496}},{"tool":"search_jobs","arguments":{"company":"zendesk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3684496},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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