{"id":106719,"url":"https://alion.io/job/zendesk-senior-ai-data-engineer","title":"Senior AI Data Engineer","company":{"id":369,"name":"Zendesk","domain":"zendesk.com","url":"https://alion.io/company/zendesk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":28,"ghost_share":0,"stale_share":0.607,"repost_share":0.071,"time_to_fill_p50_days":30,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Data Science","role_family":"Data Science","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dublin, Ireland","Berlin, Germany","Poland"],"countries":["IE","DE","PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":112000,"max_usd":231000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon Redshift","optional":false},{"name":"dbt","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Google BigQuery","optional":false},{"name":"Python","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"Airflow","optional":true},{"name":"Apache Kafka","optional":true},{"name":"AWS","optional":true},{"name":"Claude Code","optional":true},{"name":"Cursor","optional":true},{"name":"GitHub Actions","optional":true},{"name":"Kubernetes","optional":true},{"name":"Looker","optional":true},{"name":"pySpark","optional":true},{"name":"Spark","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-07-10T00:00:00Z","employer_posted_date":"2026-07-10","last_verified_at":"2026-10-27T10:21:49Z","board_verified":true,"closed_at":null,"days_open":109,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":109},"description":"Job Description\nJob Description\nZendesk's mission is to make Customer Experience better - for every brand, every customer, every day. Data and analytics are the engine of that vision: the vehicle through which we deliver actionable insights to the 125,000+ global brands that run on Zendesk, and to the internal teams who build the next generation of CX products on top of that data.\nThe Zendesk Analytics Prototyping (ZAP) team sits at the sharp end of that mission. We design and ship the fine-grained, contextually rich datasets that power Zendesk's customer-facing analytics application - and that the rest of the analytics organisation also depends on for support-operations insight, and product decision-making. Our data assets serve external customers and internal stakeholders in equal measure, but the customer-facing surface is where the quality bar is set.\nWe’re looking for a Senior AI Data Engineer to join our team, with strong data engineering experience and a keen interest in applying AI-related tools and practices in practical ways. You will work across code, dbt models, and datasets, helping teams build and improve the data assets behind Zendesk’s customer-facing reporting.\nWhat you’ll be doing:\nDevelop and maintain ELT pipelines, ensuring data reliability and scalability for business reporting and analytics use cases.\nBuild and optimize SQL-based data models using dbt and other ETL tools.\nSupport ZAP’s progress toward a more AI-enabled operating model, using emerging technologies to help improve team productivity.\nIdentify and implement improvements in data delivery, processing performance, and system efficiency.\nCollaborate with team members to define requirements and translate them into scalable data models and pipelines.\nContribute to the team’s technical vision and bring innovative solutions to enhance data systems.\nWhat you bring to the role\nBasic Qualifications:\n5+ years of data engineering experience building, maintaining and working with data pipelines & ETL processes in big data environments.\nExtensive experience with SQL, ideally in the context of data modeling and analysis.\nHands-on production experience with dbt, and proven knowledge in modern and classic Data Modeling - Kimball, Inmon, etc.\nProgramming skills in Python or a similar language, with an emphasis on data transformation and automation.\nExperience with cloud columnar databases (Google BigQuery, Amazon Redshift, Snowflake), query authoring (SQL) as well as working familiarity with a variety of databases.\nProven experience in performance testing, capacity planning, and cost optimization for large-scale, complex data pipelines and systems. This includes identifying bottlenecks, ensuring scalability, and minimizing operational costs in cloud-based data environments.\nExcellent communication and collaboration skills.\nPreferred Qualifications:\nExperience building or operating an AI-augmented engineering practice - agentic IDE workflows (Cursor, Claude Code), prompt/skill engineering, eval design, and the discipline of treating AI artefacts as production code.\nSnowPro Core certification or equivalent hands-on expertise.\nHands-on production experience with Apache Spark (Spark SQL / PySpark).\nFamiliarity with Lean/6 Sigma principles and an understanding of CRM analytics.\nOur Data Stack:\nELT: Snowflake, dbt, Airflow, Kafka\nBI: Zendesk proprietary application, Looker\nInfrastructure: AWS, Kubernetes, Terraform, GitHub Actions\nThe intelligent heart of customer experience\nZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.\nZendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.\nAs part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.\nZendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.\nZendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to  with your specific accommodation request.","description_format":"text","description_chars":5381,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-07-10T00:00:00Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.315,"p_room":0.28,"age_days":109,"expected_fill_days":30,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/zendesk-senior-ai-data-engineer","json_url":"https://alion.io/job/zendesk-senior-ai-data-engineer.json","meta":{"generated_at":"2026-10-27T21:00:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12105,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":369},"rest":"https://alion.io/mcp/rest/get_company?id=369"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzendesk-senior-ai-data-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzendesk-senior-ai-data-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzendesk-senior-ai-data-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zendesk-senior-ai-data-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzendesk-senior-ai-data-engineer"}]}