{"id":3230243,"url":"https://alion.io/job/zendesk-senior-sales-engineer-7","title":"Senior Sales Engineer","company":{"id":369,"name":"Zendesk","domain":"zendesk.com","url":"https://alion.io/company/zendesk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":28,"ghost_share":0,"stale_share":0.607,"repost_share":0.071,"time_to_fill_p50_days":30,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kraków, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":159000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"JavaScript","optional":false},{"name":"LLM","optional":false},{"name":"Node JS","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Databricks","optional":true},{"name":"GCP","optional":true},{"name":"Google BigQuery","optional":true},{"name":"Looker","optional":true},{"name":"Power BI","optional":true},{"name":"Snowflake","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T14:19:51Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Description\nAt Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Services (ES). Our rapid innovation and Agentic AI leadership have earned the trust of thousands of forward-thinking businesses.\nWe are seeking a Senior Sales Engineer (SE) to act as the primary technical partner for our enterprise and commercial accounts. This role is built for technical consultants and builders who love mapping complex business challenges to modern, AI-powered software solutions. Sitting at the intersection of technical discovery, solution design and hands-on system configuration, you will be responsible for proving the value of Zendesk’s platform, autonomous agents, and integration capabilities to technical evaluators and business leaders alike.\nWhat You’ll Be Doing:\nManage Technical Deal Cycles: Lead the technical validation phase of the sales cycle, answering detailed RFPs, designing compelling solutions, building out standard integration topologies, and ensuring compliance with enterprise security and data privacy standards.\nExecute Technical Discovery & POCs: Conduct thorough technical discovery sessions with customer IT and business teams. Own the creation of impactful Proofs of Concept (POCs) and custom demonstrations that de-risk the technical buying decision.\nConfigure Agentic AI Workflows: Build and showcase tailored, agentic AI-driven workflows, utilising prompt engineering and Zendesk’s AI features to solve real-world customer pain points.\nDeploy Reusable Tools: Utilise and adapt existing technical accelerators, API templates, and middleware components to quickly deliver complex architectures for prospects.\nAdvocate for the Field: Collect real-world product feedback and feature requests from customer engagements, partnering with internal teams to flag product gaps and help shape future platform enhancements.\nWhat You Bring (Required Qualifications):\nFirst and foremost, we are looking for a growth mindset. We value professional agility and seek individuals who actively pursue continuous learning, embrace constructive feedback, and adapt to evolving business needs. Even if you don't check every single box below, we encourage you to apply!\"\nExperience: 4-6 years of hands-on experience in technical presales, solution engineering, technical consulting, or an application developer role.\nTechnical Fluency: Proficient with modern web technologies (e.g., JavaScript, Python, Node.js), HTML/CSS, REST APIs, and utilising webhooks.\nAI Expertise: Practical understanding of AI applications, including utilising LLM-powered features, prompt engineering , and automated workflows.\nDomain Knowledge: Strong understanding of SaaS ecosystems, CX or ES domains, contact center tech (telephony, CRM), or IT support ticketing workflows.\nTravel Commitment: Ability and willingness to travel up to 30% annually for on-site customer discovery and presentation sessions.\nEducation: Bachelor’s degree in Computer Science, Business Analytics, Information Systems, or a related technical discipline.\nLanguage Requirement: Fluency in Polish and English is required.\nPreferred Qualifications:\nTo support our strategic roadmap, we would value hands-on knowledge of cloud data stacks (eg Snowflake, Databricks, BigQuery, AWS/Azure/GCP data services) and enterprise BI software (e.g., Power BI, Tableau, Looker), and the relevant application of modern AI frameworks, LLM integration, data science processes.\nIdeally some vertical industry experience, especially in Financial Services, Retail, Travel, Transport & Leisure or Public Sector\nActive engagement in the technical or developer community (e.g., open-source contributions, technical blogging, or community mentorship).\nProven track record of designing reusable implementation guides, integration playbooks, or localization toolkits for global delivery partners and systems integrators.\nExperience flattening complex technical narratives into high-impact presentations tailored for executive, economic buyers and C-level stakeholders.\nWho You Are:\nCustomer obsessed: You are dedicated to understanding customer needs and crafting solutions that deliver real value and delight.\nA Builder First: You enjoy writing code, configuring complex systems, and prototyping modern software solutions.\nStrategically Minded: You naturally tie advanced technical mechanisms directly to strategic business metrics, ROI, and organizational transformation.\nResilient & Collaborative: You thrive in dynamic environments, working cross-functionally across global teams to drive success.\nThe Poland annualized base salary range for this position is zł302,000.00-zł454,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.\nThe intelligent heart of customer experience\nZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.\nZendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.\nAs part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.\nZendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.\nZendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. 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