{"id":2839828,"url":"https://alion.io/job/zendesk-technical-account-manager-2","title":"Technical Account Manager","company":{"id":369,"name":"Zendesk","domain":"zendesk.com","url":"https://alion.io/company/zendesk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":29,"ghost_share":0,"stale_share":0.621,"repost_share":0.069,"time_to_fill_p50_days":30,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":37},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-27T00:00:29Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"Job Description\nRole Overview: Note: This role is based in Pune and requires working night shifts aligned with AMER business hours.\nAs a Technical Account Manager at Zendesk, you'll become an extension of our largest customers' teams, bridging technical expertise with business acumen. You'll guide clients in maximizing value from Zendesk solutions by understanding their business strategy, consulting on implementation methodologies, and creating technical solutions to business problems. Rather than performing implementations yourself, you'll partner with clients and internal teams to navigate configurations, integrations, and overall architecture to drive innovation and transformation in customer experience.\nCore Responsibilities:\nEstablish relationships across all levels of client organizations, from administrators to C-level executives\nDocument customer CX/EX ecosystems including use-cases, workflows, configurations, integrations, and technical architecture\nDevelop and lead tailored Customer Technical Roadmaps with short, medium, and long-term improvement plans\nConduct regular operational reviews, including weekly client meetings, monthly value playbacks, and quarterly business reviews\nOrchestrate Zendesk resources (Support, Professional Services, Product Managers) to support implementations\nCreate critical issue resolution plans and work closely with support teams\nAdvocate for customer needs with Zendesk product teams\nCollaborate with other TAMs to ensure continuous improvement and global delivery excellence\nRequired Qualifications:\nKnowledge of Zendesk products and experience managing Zendesk environments\n10+ years of technical experience, with at least 5 years in enterprise environments\nProven track record driving technical initiatives within organizations\nExperience in service management, operational support, and customer/employee experience management\nHistory of customer-facing technical leadership in enterprise settings\nAbility to thrive in collaborative and matrix environments\nSuperior communication skills for all organizational levels\nUnderstanding of SaaS implementations, API use cases, and logic-based workflows\nProven ability to develop creative solutions to complex problems, paired with genuine technical curiosity\nDeep understanding of at least one industry vertical\nWhat You'll Bring to the Role:\nStrategic vision to identify opportunities clients haven't recognized\nAbility to translate business objectives into technical roadmaps\nSkills to deliver measurable ROI and demonstrate business value\nForward-thinking approach to anticipate technology shifts\nLeadership capability to align multiple stakeholders with competing priorities\nContinuous self-development and learning agility\nWhy Work With Us:\nJoin a friendly, collaborative, and growing team\nHelp customers adapt and get value from an evolving product in a dynamic market\nPosition yourself at the center of Zendesk, interacting with diverse teams\nBuild a long-term career with phenomenal benefits supporting physical and mental wellbeing\nMake a meaningful impact on client business outcomes\nPlease note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.\nThe intelligent heart of customer experience\nZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.\nZendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.\nAs part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.\nZendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.\nZendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to  with your specific accommodation request.","description_format":"text","description_chars":5238,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-19T08:37:34Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.583,"p_room":0.55,"age_days":35,"expected_fill_days":30,"reasons":["conf:17","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/zendesk-technical-account-manager-2","json_url":"https://alion.io/job/zendesk-technical-account-manager-2.json","meta":{"generated_at":"2026-10-27T00:44:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":925,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":369},"rest":"https://alion.io/mcp/rest/get_company?id=369"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzendesk-technical-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzendesk-technical-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzendesk-technical-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zendesk-technical-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzendesk-technical-account-manager-2"}]}