{"id":1092105,"url":"https://alion.io/job/zendesk-technical-architect-german-language","title":"Technical Architect (German Language)","company":{"id":369,"name":"Zendesk","domain":"zendesk.com","url":"https://alion.io/company/zendesk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":29,"ghost_share":0,"stale_share":0.552,"repost_share":0.069,"time_to_fill_p50_days":32,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dublin, Ireland","London, United Kingdom"],"countries":["IE","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":131000,"max_usd":278000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C#","optional":false},{"name":"Freshdesk","optional":false},{"name":"JavaScript","optional":false},{"name":"Machine Learning","optional":false},{"name":"Python","optional":false},{"name":"Ruby","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-21T14:54:48Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-11-08T20:31:56Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Job Description\nJob Description\nTechnical Architect, AI-Powered Customer Experience\nWhy This Role? Why Now?\nCustomer experience is being transformed by AI-driven innovation. At Zendesk, we’re not just responding to that shift - we’re leading it. As we expand our AI-powered Resolution Platform and deepen our Professional Services capabilities, the Technical Architect, AI-Powered Customer Experience role is critical to helping customers design, implement, and scale intelligent customer service solutions that deliver measurable business value.\nAs a technical expert, solution designer, and trusted advisor, you will help customers translate business goals into scalable AI-first architectures. You’ll lead discovery, shape solution strategy, remove technical roadblocks, and guide customers toward successful adoption of Zendesk AI capabilities.\nOverarching Objective for the Role\nAccelerate customers’ time-to-value by designing and enabling AI-first Zendesk solutions that drive adoption, automation, and measurable business impact from discovery through scale.\nBe the customer’s AI technical architect. Turn business goals into the right architecture, integrations, workflows, and AI design choices.\nLead high-quality solution discovery and delivery. Run technical discovery sessions, define solution scope, and guide customers through implementation with clarity and confidence.\nRemove blockers fast. Anticipate risks, resolve constraints, and keep customer solutions moving toward successful outcomes.\nHow You’ll Make an Impact\nStrategic Accountabilities\nAI Solution Architecture: Design scalable, supportable, and secure AI-first architectures that enable automation, self-service, agent assist, intelligent routing, and other Zendesk AI use cases.\nAI Adoption Enablement: Guide customers through rollout planning, change considerations, and operational readiness to support long-term AI adoption while leveraging AI tools to enhance individual and team workflows for greater efficiency.\nOutcome Orientation: Ensure solution decisions are tied to measurable improvements in containment, deflection, productivity, resolution speed, customer satisfaction, and operational efficiency.\nTechnical Discovery & Use Case Definition: Lead customer-facing discovery sessions to understand business challenges, technical constraints, and high-value AI opportunities.\nCustomer Advisory: Act as a trusted technical advisor, helping customers make informed decisions about architecture, integrations, data readiness, and implementation tradeoffs.\nImplementation Leadership: Partner with delivery teams to translate solution designs into successful implementations, ensuring technical quality, alignment to scope, and strong execution.\nCross-Functional Collaboration: Work closely with Sales, Customer Success, Support, Product, and Professional Services to align on customer strategy, risks, dependencies, and roadmap considerations.\nIntegration & Extensibility: Identify opportunities to extend Zendesk through APIs, app framework solutions, automation, and custom integrations where needed.\nProblem Solving & Innovation: Diagnose product gaps, technical constraints, or workflow limitations and recommend validated workarounds or design alternatives that preserve business outcomes.\nWhat You’ll Need to Succeed\nStrategic Skills & Expertise\nCommunication Skills: Excellent verbal and written communication skills with the ability to explain complex AI concepts clearly to both technical and executive audiences in English and German.\nAI-First Thinking: Strong understanding of how AI capabilities can be applied across the customer service journey to improve efficiency, quality, and experience\nConsultative Technical Leadership: Ability to lead complex customer conversations, build trust quickly, and shape technical direction in ambiguous environments.\nSolution Architecture: Proven ability to design end-to-end scalable, maintainable AI architectures\nDelivery Mindset: Comfortable balancing technical scope, customer expectations, dependencies, and timelines in a consulting environment.\nProblem Solving: Strong analytical thinking and practical judgment to evaluate tradeoffs and recommend solutions that work in the real world.\nAdaptability: Ability to thrive in dynamic, fast-moving environments where priorities, requirements, and constraints may evolve.\nContinuous Learning: Commitment to staying current on Zendesk capabilities, AI trends, customer service transformation, and modern integration patterns.\nQualifications\nRequired\n5+ years in architecture, machine learning engineering, solutions architecture, or technical consulting\nExperience designing and delivering AI/ML solutions in production\nExperience with AI-powered service tools, automation platforms, or conversational AI solutions such as Decagon, Forethought, Ada, or similar\nExperience evaluating data readiness, governance, and operational readiness for AI solutions\nExperience in SaaS, enterprise software, or customer experience technology environments.\nHands-on experience with RESTful APIs, integrations, and solution design across web, backend, and/or mobile environments.\nExperience leading customer discovery sessions and translating business requirements into technical architecture.\nAbility to present technical solutions to both technical teams and executive stakeholders.\nStrong stakeholder management, consulting, and collaboration skills.\nBachelor’s degree in Computer Science, Engineering, Business, or equivalent professional experience.\nAbility to work in a hybrid environment and support customer needs across time zones as required.\nFluency in English and German, with the ability to communicate clearly with technical and executive audiences\nPreferred\nExperience in a SaaS Professional Services environment.\nExperience with Zendesk products at an Admin or Developer level, or similar CRM/CX platforms such as Salesforce, ServiceNow, Freshdesk, or Genesys.\nFamiliarity with AI concepts relevant to CX, such as intent classification, routing, summarization, agent assist, knowledge grounding, and workflow orchestration.\nExperience designing proofs of concept and validating technical approaches before implementation.\nStrong project management and negotiation skills.\nProgramming experience in languages such as JavaScript, Python, Ruby, Java, or C#.\nZendesk Support Administrator Expert Certification\nExperience identifying product gaps and proposing workarounds or extensions using app frameworks or custom development.\nThis role follows Zendesk’s hybrid work model, designed to balance onsite collaboration with remote flexibility. The specific in-office schedule will be determined by the hiring manager.\nThe intelligent heart of customer experience\nZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.\nZendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.\nAs part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.\nZendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.\nZendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to  with your specific accommodation request.","description_format":"text","description_chars":8627,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Equity","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-21T14:54:48Z"}],"visa":[{"country":"IE","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Irish employment permits in 12 months: 4","filings_12m":4,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Employment permits","cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["Department of Enterprise, Trade and Employment: employment permits issued to companies"],"filings_for_role_12m":0}],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.573,"p_room":0.44,"age_days":47,"expected_fill_days":32,"reasons":["conf:25","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/zendesk-technical-architect-german-language","json_url":"https://alion.io/job/zendesk-technical-architect-german-language.json","meta":{"generated_at":"2026-11-08T21:21:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":44557,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":369},"rest":"https://alion.io/mcp/rest/get_company?id=369"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzendesk-technical-architect-german-language"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzendesk-technical-architect-german-language"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzendesk-technical-architect-german-language"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zendesk-technical-architect-german-language\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzendesk-technical-architect-german-language"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1092105}},{"tool":"search_jobs","arguments":{"company":"zendesk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1092105},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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