{"id":3118592,"url":"https://alion.io/job/zenduit-customer-engineering-and-reliability","title":"Customer Engineering and Reliability","company":{"id":2638159,"name":"ZenduIT","domain":"zenduit.com","url":"https://alion.io/company/zenduit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"closed","first_seen_at":"2026-10-22T23:22:40Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T21:51:18Z","board_verified":false,"closed_at":"2026-10-30T21:51:18Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Location: Mississauga, Ontario - Hybrid (4 days/week in office)\nType: Full-time\nTeam: Customer Engineering\nCompensation:\nFresh Graduate (0-1 year): CAD $50,000-$62,000\nEarly Professional (1-3 years): CAD $58,000-$70,000\nAbout ZenduIT / GoFleet / GoZen Intelligence\nZenduIT and GoFleet build technology that helps organizations manage fleets and field operations more effectively. Our solutions span GPS tracking, driver safety, AI dash cameras, maintenance, compliance, asset monitoring, workflow automation, and business intelligence.\nWe are now building GoZen Intelligence, an AI-powered fleet intelligence platform designed to turn operational data into prioritized insights, recommendations, and actions.\nAbout the Role\nWe are looking for a engineer who enjoys figuring out why something isn't working, rather than simply closing a ticket.\nYou will investigate technical issues across vehicles, IoT devices, networks, SaaS platforms, APIs, integrations, configurations, and data -identify the root cause, communicate clearly with customers, and help prevent the issue from happening again.\nThis role is about replacing guessing with evidence-based troubleshooting.\nWhat You Will Do\nTurn vague customer reports into specific, testable technical questions.\nInvestigate using logs, APIs, dashboards, SQL/data queries, configuration and event history.\nReproduce issues, test hypotheses, and identify root causes.\nCompare working vs. failing systems to find meaningful differences.\nCommunicate clearly with customers about what we know, what we don't know, and what happens next.\nEscalate issues to engineering with clear evidence, reproduction steps, and findings.\nIdentify recurring problems and help drive permanent fixes.\nCreate reusable diagnostic tools, queries, scripts, checklists, and documentation.\nUse AI to investigate faster while verifying its output against real evidence.\nWhat You May Investigate\nVehicles or devices that stop reporting.\nAPI, authentication, webhook, or integration issues.\nMissing, delayed, duplicated, or inconsistent data.\nFirmware or configuration problems.\nRecurring issues that have been fixed repeatedly but never truly resolved.\nWhat We're Looking For\nWe value curiosity, critical thinking, ownership, and problem-solving over job titles or years of experience.\nYou should have:\nExperience in technical support, application support, customer engineering, QA, implementation, systems, field service, or similar hands-on troubleshooting.\nExperience diagnosing technical problems where the cause was not immediately obvious.\nA methodical approach to separating symptoms, evidence, and root cause.\nWorking knowledge of areas such as REST APIs, logs, SQL/MongoDB, networking, SaaS applications, scripting, or IoT/devices.\nComfort with tools such as Postman, query tools, spreadsheets, or scripting environments.\nStrong communication skills with both technical and non-technical users.\nPractical experience using AI tools for technical work, with the judgment to verify the results.\nTelematics, GPS, cellular, or vehicle-electrical experience is a plus, but not required.\nWhy Join Us?\nWork where software, devices, vehicles, networks, and data come together.\nSolve technically interesting real-world customer problems.\nHave your investigations directly influence product and engineering improvements.\nBuild broad systems knowledge rather than following a scripted support process.\nDevelop toward Customer Engineering, Solutions Engineering, Implementation, Product, or Forward-Deployed roles.\nHiring Process\nApplication → AI-assisted interview → Technical investigation case → Hiring Manager → Final conversation\nThe practical investigation includes realistic technical/log data, and AI tools are welcome. We ask candidates to explain how they used AI and how they verified the output.\nZenduIT / GoFleet is an equal opportunity employer and welcomes applicants from all backgrounds. Accommodations are available throughout the hiring process.\nDon't stop at the first answer. Find the evidence. Find the root cause. 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