{"id":3548944,"url":"https://alion.io/job/zenduit-customer-engineering-reliability-technical-support-october-30-2026","title":"Customer Engineering & Reliability - Technical Support (October 30, 2026)","company":{"id":2638159,"name":"ZenduIT","domain":"zenduit.com","url":"https://alion.io/company/zenduit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":195},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Postman","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-30T21:51:18Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T17:07:16Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Customer Engineering & Reliability - Technical Support\nLocation: Mississauga, Ontario (hybrid) · Type: Full-time, permanent · Hours: 40 hours/week, Monday to Friday · Team: Customer Engineering\nWork arrangement: Hybrid, with at least 3 days a week in our Mississauga office and up to 2 days remote. For strong candidates based outside the Greater Toronto Area, we may consider a remote arrangement.\nAbout ZenduIT / GoFleet / GoZen Intelligence\nZenduIT and GoFleet build technology that helps organizations run fleets and field operations: GPS tracking, driver safety, AI dash cameras, maintenance, compliance, asset monitoring and business intelligence. We are now building GoZen Intelligence, an AI-powered fleet intelligence platform that turns operational data into prioritized insights and actions.\nAbout the role\nYou will investigate technical issues across vehicles, IoT devices, networks, SaaS platforms, APIs and data. You find the root cause, explain it clearly to customers and help make sure it does not happen again. This role replaces guessing with evidence.\nWhat you will do\nTurn vague customer reports into specific, testable technical questions.\nInvestigate with logs, APIs, dashboards, SQL queries, configuration and event history.\nReproduce issues, compare working and failing cases, and prove the root cause.\nKeep customers informed: what we know, what we don't know yet, and when the next update comes.\nEscalate to engineering with evidence packs they can act on immediately.\nSpot when one ticket is a pattern, and drive recurring issues to a permanent fix.\nBuild reusable diagnostic queries, scripts, runbooks and knowledge articles.\nUse AI to investigate faster, and verify its output against real data.\nWhat we are looking for\n3+ years in technical support, application support, customer engineering, QA, implementation or field service.\nReal examples of diagnosing problems where the cause was not obvious.\nWorking knowledge of several of: REST APIs, logs, SQL or MongoDB, networking, SaaS, scripting (Python, PowerShell or Bash), IoT devices.\nComfort with Postman, query tools and spreadsheets.\nClear, calm communication with technical and non-technical people.\nHands-on AI use for technical work, with the judgment to check the results.\nLegally entitled to work in Canada.\nTelematics, GPS, cellular or vehicle-electrical experience is an asset, not a requirement.\nCompensation (CAD, annual base, tentative)\n3-5 years: $65,000 - $82,000\n6-8 years: $78,000 - $98,000\n9-11 years: $92,000 - $115,000\nThese ranges are tentative and will be finalized as we move through the hiring process, based on the level we hire for, assessed skills and internal equity.\nHiring process\nApplication → AI-assisted interview → Technical investigation case → Hiring manager → Final conversation\nUse of AI in our hiring process. We use AI tools to help screen, assess and select applicants, and our first interview is conducted by an AI interviewer. People review every application and interview, and people make every hiring decision. If you would rather speak with a person, tell us and we will arrange it. This will not affect your application. AI tools are welcome in the investigation case; we will ask how you used them and how you checked the output.\nDiversity and inclusion. ZenduIT / GoFleet is an equal opportunity employer. We welcome applicants of every background, identity, age and ability, and we assess what you can do, not where you did it. Canadian work experience is not required.\nAccommodation. Accommodations are available at every stage of recruitment, in line with the Ontario Human Rights Code and the AODA. Tell us what you need when you apply or at any point in the process. We keep this information confidential and use it only to arrange your accommodation.\nVacancy and response. This posting is for an existing vacancy. 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