{"id":3078196,"url":"https://alion.io/job/zenika-production-support-specialist","title":"Production Support Specialist","company":{"id":53036,"name":"Zenika","domain":"zenika.com","url":"https://alion.io/company/zenika","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":6000,"max":11000,"currency":"SGD","period":"month","gross":true,"usd_annual":103320},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"AWS","optional":false},{"name":"Datadog","optional":false},{"name":"Kubernetes","optional":false},{"name":"LLM","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-22T00:00:00Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Is there a Zenika in you?\nLet’s talk skills and passion first.\nYou are a hands-on production engineering specialist who thrives on solving complex defects post-launch. Rather than passing off raw symptoms, you analyze code, trace stack outputs, and isolate root causes to resolve live issues. You bring strong technical diagnostic skills, calm communication, and a solve-first mindset to keep client applications stable and reliable.\nRole Overview: \nThis hands-on engineering position focuses on active defect resolution, deep-dive debugging, and production support. The candidate will investigate, reproduce, and resolve live application issues before escalating, providing diagnostic handoffs rather than raw symptoms. This role works alongside Site Reliability Engineers (SREs) to ensure immediate stability while SREs address long-term systemic fixes.\nCore Qualifications & ExperienceBackground: Degree in Computer Science, IT, or a related field, accompanied by hands-on experience in L2/L3 support, application support, or run engineering for production systems.\n\nCode Debugging (Primary Skill): Proven ability to navigate, trace, and debug existing codebases—primarily in Python (with TypeScript as a strong asset). Skilled at tracing stack traces and vague user reports down to specific lines of code or configuration errors.\n\nRoot Cause Analysis (RCA): Disciplined approach to forming, testing, and ruling out hypotheses to isolate true root causes from superficial symptoms.\n\nObservability & Logging: Fluent in reading logs and traces using tools like Datadog, Splunk, ELK, or CloudWatch to locate failing components from user-reported issues.\n\nKubernetes Diagnostics: Practical kube fluency to inspect pods, logs, events, and restart patterns. 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SQL/NoSQL databases, enterprise directory access management (Active Directory/entitlements), deployment/release verification, and formal change control processes.\n\nSkills\nkubectl, Requirements Traceability, Splunk, Datadog, Debug Programs, Root Cause Analysis, Bash, Information Technology, Computer Science, Workload Automation, RCA, Application Support, Python, Engineering Support, Engineering Skills, Testing","description_format":"text","description_chars":3149,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-22T10:28:20Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring 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