{"id":3738980,"url":"https://alion.io/job/zenith-american-solutions-assistant-supervisor-office-support","title":"Assistant Supervisor, Office Support","company":{"id":2773253,"name":"Zenith American Solutions","domain":"zenith-american.com","url":"https://alion.io/company/zenith-american","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bothell, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-06-12T00:00:00Z","employer_posted_date":"2026-06-12","last_verified_at":"2026-11-11T06:17:39Z","board_verified":true,"closed_at":null,"days_open":152,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":152},"description":"KeyDutiesandResponsibilities\nProvide daily oversight to assigned staff consistent with Zenith values and mission.\nAssign, distribute and monitor quality and quantity of work produced, insuring employees are held accountable for consistently meeting quality and production requirements.\nTrain staff on departmental tasks, procedures and processes as needed.\nMonitor and manage team performance, up to and including timekeeping, service, and adherence to company policies and procedures\nManage incoming mail, ensuring mail is properly scanned, logged and delivered to the right department; and checks are secured until delivery\nOversee outgoing mail, ensuring proper postage is charged to correct client and all mail is dispatched regularly.\nManage reception desk and provide coverage as needed; ensure calls and visitors are addressed timely, professionally and tracked properly\nIdentify areas of organizational improvement which may include creating new procedures and/or updating current procedures\nProduce postage and client bill back reporting\nProvide office access to employees (allowing/removing access)\nEnsure invoices received are submitted and approved timely\nCoordinate storage requests\nCoordinate with property management and building maintenance\nCoordinate with mail courier on anomalies with USPS (missent mail, etc.)\nManage inventory of supplies, including stationery, envelopes, letterhead, kitchen, break rooms, SPDs, forms, packets, large volume mailings, etc.)\nSupport staff with equipment needs; manage maintenance scheduling for copier/printer, etc.\nManage USPS EPS account, including postage funds for all permits and PO Boxes, direct deposit funds, etc.\nPerform other duties, as required.\nMinimumQualifications\nHigh school diploma or GED.\nTwo (2) years of experience working in an office support capacity.\nRecent Lead experience.\nAbility to train, coach, and motivate staff.\nExceptional team player with the confidence and integrity to earn client and internal team confidence quickly.\nExcellent verbal and written communication skills, including interpersonal skills.\nStrong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities.\nWorking knowledge of basic office equipment.\nComputer proficiency, including Microsoft Office tools and applications.\nMust be available to work a flexible schedule, including occasional extended hours, as workload and business needs require.\nAbility to consistently meet established attendance and punctuality guidelines.\nMust be able to work effectively in a fast-paced environment that may be subject to interruptions.\nPreferredQualifications\nUnderstanding of third-party administration operations.\nExperience in customer service.\n*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.\nWorkingConditions/PhysicalEffort\nProlonged periods of sitting at a desk and working on a computer.\nMust be able to maneuver and lift up to 60 pounds regularly.\nMust be able to sit, stand, bend, kneel, and move about frequently.\nDisability Accommodation\nConsistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at , and we would be happy to assist you.\nZenith American Solutions\n Real People. Real Solutions. National Reach. Local Expertise.\nWe are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.\nZenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before.\nWe believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!\nWe realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!","description_format":"text","description_chars":5406,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-11-04T11:06:26Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.189,"p_room":0.28,"age_days":152,"expected_fill_days":23,"reasons":["conf:4","win:tail","crowd:junior"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/zenith-american-solutions-assistant-supervisor-office-support","json_url":"https://alion.io/job/zenith-american-solutions-assistant-supervisor-office-support.json","meta":{"generated_at":"2026-11-11T10:29:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17980,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2773253},"rest":"https://alion.io/mcp/rest/get_company?id=2773253"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzenith-american-solutions-assistant-supervisor-office-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzenith-american-solutions-assistant-supervisor-office-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzenith-american-solutions-assistant-supervisor-office-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zenith-american-solutions-assistant-supervisor-office-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzenith-american-solutions-assistant-supervisor-office-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3738980}},{"tool":"search_jobs","arguments":{"company":"zenith-american.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3738980},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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