{"id":1989578,"url":"https://alion.io/job/zenith-infotech-application-support-l2-engineer-aks","title":"Application Support (L2) Engineer (AKS)","company":{"id":246649,"name":"Zenith Infotech","domain":"zenithinfotech.com.sg","url":"https://alion.io/company/zenithinfotech","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":6000,"max":7000,"currency":"SGD","period":"month","gross":true,"usd_annual":65736},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AppDynamics","optional":false},{"name":"Azure","optional":false},{"name":"Azure AKS","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SAP BusinessObjects","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-07T00:00:00Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From the deployment of one person to the formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers the opportunity to be engaged in long-term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.\nEA Licence No: 20S0237\nWe are looking for an experienced Level 2 Production Support Engineer with a strong background in financial services to support and enhance our business-critical applications. \nResponsibilities\nProvide Level 2 support for production applications in the financial domain, including incident analysis, troubleshooting, and resolution within agreed SLAs.\nPerform detailed root cause analysis and collaborate with Level 3 / development teams for complex issues and long-term fixes.\nMonitor application health and performance using tools such as Splunk, AppDynamics, and other enterprise monitoring solutions, proactively identifying, and addressing issues.\nDevelop and maintain automation scripts (preferably in Python) to streamline support activities, monitoring, and incident resolution.\nWrite and optimize SQL queries to investigate data-related issues and support application troubleshooting.\nWork closely with business and operations teams to understand issues, communicate status, and minimize impact on end users.\nContribute to knowledge base articles, runbooks, and standard operating procedures to improve support efficiency and consistency.\nParticipate in on-call rotations and support coverage for critical production systems as required.\nContinuously learn and adopt new technologies, tools, and best practices to improve the stability and reliability of supported applications.\nCollaborate with reporting and analytics teams where needed, leveraging tools such as Tableau, Power BI, or Business Objects for issue analysis and reporting.\nRequired Skills and Experience\nMinimum of 8 years of hands-on production support experience in the financial domain.\nStrong understanding of Azure fundamentals with practical experience in Azure Kubernetes Service (AKS).\nProficiency in SQL for troubleshooting and data analysis.\nExperience with automation and scripting, preferably using Python.\nProven experience in Level 2 support; exposure to Level 3 development support is highly desirable.\nExperience with monitoring and logging tools such as Splunk, AppDynamics, and similar platforms,\nStrong analytical and problem-solving skills with the ability to quickly diagnose and resolve complex issues.\nExcellent communication skills and the ability to work effectively with technical and non-technical stakeholders.\nDemonstrated willingness and ability to learn and explore new technologies and tools. Nice-to-Have Experience with reporting and BI tools such as Tableau, Power BI, or Business Objects.\nPrior experience in performance tuning and capacity planning for production systems.\nFamiliarity with ITIL processes (Incident, Problem, Change Management\n\nOnly shortlisted applicants will be contacted. By submitting your application, you acknowledge and agree that your personal data will be collected, used, and retained in accordance with our Privacy Policy. This information will be used solely for recruitment and employment purposes.\n\nSkills\nLevel 2 Support, Standard Operating Procedures, optimized SQL queries, Troubleshooting, Splunk, Server-Side Solutions, Monitoring Solutions, Root Cause Analysis, Appdynamics, Monitoring, Production Support, Application Support, Python, Automation Scripting, Application Performance Monitoring, Incident Management","description_format":"text","description_chars":3825,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T04:28:00Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.534,"p_room":1,"age_days":5,"expected_fill_days":30,"reasons":["seen:5","agency","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":65736,"is_top_pay":false},"html_url":"https://alion.io/job/zenith-infotech-application-support-l2-engineer-aks","json_url":"https://alion.io/job/zenith-infotech-application-support-l2-engineer-aks.json","meta":{"generated_at":"2026-10-13T00:29:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":783,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":246649},"rest":"https://alion.io/mcp/rest/get_company?id=246649"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzenith-infotech-application-support-l2-engineer-aks"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzenith-infotech-application-support-l2-engineer-aks"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzenith-infotech-application-support-l2-engineer-aks"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zenith-infotech-application-support-l2-engineer-aks\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzenith-infotech-application-support-l2-engineer-aks"}]}