{"id":4160260,"url":"https://alion.io/job/zenith-infotech-system-engineer-it-opscomplianceincident-management","title":"System Engineer (IT Ops/Compliance/Incident Management)","company":{"id":246649,"name":"Zenith Infotech","domain":"zenithinfotech.com.sg","url":"https://alion.io/company/zenithinfotech","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":6000,"max":10000,"currency":"SGD","period":"month","gross":true,"usd_annual":93420},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-12T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"The Job:\nYou will ensure the stability, security and compliance of internet-facing public digital platforms hosted on Commercial Cloud. This is a critical role where you will be the backbone of operations — keeping systems running, audit-ready, and resilient, while driving continuous improvement in a high-compliance environment.\n\nThe Role:\nIT Operations & Platform Management\n• Ensure smooth day-to-day operations of public-facing digital platforms on Commercial Cloud.\n• Oversee implementation and upgrades of software & hardware components.\n• Manage system documentation, configuration, and lifecycle (remediation, retirement, disposal)\n• Monitor systems for adherence to IT policies, standards and directives.\n• Liaise with government agencies, contractors, and service providers to deliver O&M activities.\n\nCompliance, Audit & Security\n• Perform IT compliance activities: log reviews, access rights reviews, compliance reporting.\n• Support and coordinate external system audits.\n• Lead Vulnerability Assessment (VA) and drive remediation with vendors.\n• Provide regular project and operational status reporting.\n\nIncident & Problem Management\n• Own and resolve system support issues and defects within SLA.\n• Lead incident and problem investigations, including complex cross-system issues.\n• Coordinate root cause analysis (RCA) with stakeholders.\n• Provide timely updates to management and deliver consolidated incident reports & trend analysis.\n• Ensure expedient closure of incidents and service requests.\n\nChange & Continuous Improvement\n• Drive continuous improvement for compliance, cybersecurity and operational processes.\n• Lead requirement gathering, Change Request planning, execution, and communication.\n• Manage integration with system integrators to deliver end-to-end solutions.\n• Oversee acceptance testing and obtain necessary approvals for change execution.\n• Support R&D: experimentation, research, testing and evaluation.\n\nThe Requirements:\n• Minimum 3 years of experience in IT, with a strong background in IT operations, system administration and incident management.\n• Hands-on experience with cloud platforms – AWS experience is a strong advantage.\n• Familiarity with IT audit, compliance reviews, and security best practices.\n• Knowledge of Government ICT policies and frameworks is advantageous.\n• Proven ability to manage vendors, stakeholders and cross-functional teams.\n• Strong analytical, documentation and reporting skills.\n• Excellent communication and problem-solving skills, comfortable in a high-compliance environment.\n• Able to obtain and hold security clearance due to project sensitivity.\n\nTo Apply:\nPlease send your latest CV in MS Word format to \nAppreciate the interest of all applicants; however only shortlisted candidates will be notified.\n\nEA Licence No: 20S0237\nSkills\nAudit and Compliance, Remediation, Disposal, AWS, Software Documentation, Public Cloud, IT Compliance, Software Upgrades, Incident Management Services, Service Request Management, Sla Management, RCA, Engaging Stakeholders, Retirement Planning, Lead Audit, Monitoring IT systems, liaise with government, Systems Engineering, Incident Management, Configuration Solutions","description_format":"text","description_chars":3221,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Incident Response"],"lifecycle":[{"event":"open","at":"2026-11-12T11:22:51Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["seen:0","agency","win:early"],"computed_at":"2026-11-12T15:57:13Z"},"pay":{"stated_usd_annual":93420,"is_top_pay":false},"html_url":"https://alion.io/job/zenith-infotech-system-engineer-it-opscomplianceincident-management","json_url":"https://alion.io/job/zenith-infotech-system-engineer-it-opscomplianceincident-management.json","meta":{"generated_at":"2026-11-12T15:57:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33374,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":246649},"rest":"https://alion.io/mcp/rest/get_company?id=246649"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzenith-infotech-system-engineer-it-opscomplianceincident-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzenith-infotech-system-engineer-it-opscomplianceincident-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzenith-infotech-system-engineer-it-opscomplianceincident-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zenith-infotech-system-engineer-it-opscomplianceincident-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzenith-infotech-system-engineer-it-opscomplianceincident-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4160260}},{"tool":"search_jobs","arguments":{"company":"zenithinfotech.com.sg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4160260},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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