{"id":3438786,"url":"https://alion.io/job/zenlayer-associate-cloud-network-support-engineer-new-graduate-welcome","title":"Associate Cloud / Network Support Engineer — New Graduate WELCOME!","company":{"id":180737,"name":"Zenlayer","domain":"zenlayer.com","url":"https://alion.io/company/zenlayer","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Diamond Bar, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"Bash","optional":true},{"name":"MPLS","optional":true},{"name":"OSPF","optional":true},{"name":"Python","optional":true}],"status":"closed","first_seen_at":"2026-10-29T04:38:35Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-29T22:32:51Z","board_verified":false,"closed_at":"2026-10-29T22:32:51Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"About Zenlayer\nZenlayer is the first massively distributed edge cloud provider, operating 290+ Points of Presence across 70+ countries. With accolades including PTC “Best Networking Innovation”, “Outstanding Cloud, Data Center, or Interconnection Company”, and Inc. 5000, we enable businesses to deploy and run applications at the edge, thus reducing network latency to the end user. Zenlayer focuses on improving connections worldwide, all while nurturing a unique company culture that values service, growth, and trust. As a “Zenplayer”, you’ll be joining a community of success-driven team players that share the dream of powering a better-connected world.\nAbout the Role\nWe are seekinga curious, customer-focused early-career engineer who wants to build a career in cloud infrastructure and network support. Recent graduates are welcome; priorfull-time experience is not required. This role emphasizes foundational technical skills, hands-on learning, clear communication, and disciplined troubleshooting rather than advanced production-network expertise.\nKey Responsibilities\nHandle initial customer questions and support requests using established procedures and guidance from experienced engineers.\nPerform basic connectivity checks, review logs, and collect diagnostic information to support issue investigation.\nPractice structured troubleshooting of TCP/IP, DNS, routing, and basic cloud infrastructure issues.\nDocument customer symptoms, investigation steps, and findings clearly in support cases.\nProvide timelycustomer updates and escalate issues with relevant evidence when they exceed your access, knowledge, or authority.\nAssistexperienced engineers with incident follow-up, post-incident documentation, and preventive checks.\nContribute toknowledge-basearticles and troubleshooting guides as you build product knowledge.\nDevelop deeper networking, Linux, virtualization, and cloud support skills through guided practice.\nRequired Qualifications\nBachelor’s degree in a relevant field, or equivalent practical training. Preferred majors include Computer Engineering, Computer Science, Information Technology, Information Systems, and Telecommunications / Network Engineering. Electrical Engineering with networking or computer systems coursework is also preferred. Applicants from other related majors are welcome if they can demonstratenetworking and Linux fundamentals through coursework, labs, projects, or internships.\n\nFoundational understanding of TCP/IP, DNS, IP addressing, subnetting, and basic routing.\nBasic familiarity with Linux command-line tools, developed through coursework, projects, labs, internships, or other practical experience.\nAbility to explain your troubleshooting approach, ask focused questions, and learn from feedback.\nClear written and verbal English communication skills and an interest in working directly with customers.\nAttention to detail, a collaborative attitude, and willingness to follow support and escalation procedures.\nPreferred Qualifications\nCoursework or projects involving computer networks, operating systems, virtualization, or cloud infrastructure.\nInternship, campus IT, help desk, lab support, or other relevant technical experience.\nHands-on practice with packet captures, network simulation tools, or a home lab.\nCCNA or an entry-level cloud certification, or progress toward one.\nBasic Python, Bash, or other scripting experience.\nExposure toBGP, OSPF, IS-IS, or MPLS. Advanced expertisein these technologies is not requiredat entry.\nWhat Success Looks Like\nYou build strong technical fundamentals, communicate clearly with customers, collect useful diagnostic evidence, follow escalation procedures, and progressively resolve routine issues with less guidance.","description_format":"text","description_chars":3733,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Cloud Platforms (IaaS & PaaS)","CDN & Edge Delivery"],"lifecycle":[{"event":"open","at":"2026-10-29T04:38:35Z"},{"event":"close","at":"2026-10-29T22:32:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/zenlayer-associate-cloud-network-support-engineer-new-graduate-welcome","json_url":"https://alion.io/job/zenlayer-associate-cloud-network-support-engineer-new-graduate-welcome.json","meta":{"generated_at":"2026-10-30T17:12:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5619,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":180737},"rest":"https://alion.io/mcp/rest/get_company?id=180737"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzenlayer-associate-cloud-network-support-engineer-new-graduate-welcome"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzenlayer-associate-cloud-network-support-engineer-new-graduate-welcome"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzenlayer-associate-cloud-network-support-engineer-new-graduate-welcome"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zenlayer-associate-cloud-network-support-engineer-new-graduate-welcome\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzenlayer-associate-cloud-network-support-engineer-new-graduate-welcome"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3438786}},{"tool":"search_jobs","arguments":{"company":"zenlayer.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3438786},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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