{"id":1506997,"url":"https://alion.io/job/zenlayer-network-support-engineer-2","title":"Network Support Engineer","company":{"id":180737,"name":"Zenlayer","domain":"zenlayer.com","url":"https://alion.io/company/zenlayer","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Diamond Bar, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":143000,"period":"year","method":"role_country_seniority_unknown","sample_n":1041},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false}],"status":"live","first_seen_at":"2026-09-30T06:13:45Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-01T09:48:31Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayer’s global network and SDN services, ensuring fast, accurate resolution of customer issues while maintaining high availability across our infrastructure.\nThis position is based out of our Diamond Bar office and follows a hybrid work schedule.\nDuties & Responsibilities:\nProvide Tier 1 and Tier 2 network support by opening, troubleshooting, and resolving customer and internal tickets\nDiagnose and resolve network issues including congestion, routing changes, hardware failures, and vendor related incidents\nConfigure, provision, and maintain top-of-rack switches, core Layer 3 switches/routers, and SDN services\nMonitor network infrastructure, respond to alerts, and ensure issues are addressed within defined SLAs\nMaintain the integrity, reliability, and performance of Zenlayer’s global network\nCreate, update, and improve network support documentation, procedures, and operational processes\nParticipate in on call rotations and provide after-hours and weekend support as needed\nCollaborate with internal teams to plan, research, and design resilient network architectures for IT projects\nTrack, escalate, and manage incidents to resolution while providing clear and timely communication to customers\nRequired Qualifications:\nMinimum 3 years of hands-on networking experience\nCurrent CCNA certification or equivalent practical experience\nStrong understanding of networking fundamentals including TCP/IP, routing, switching, STP, VLAN/VXLAN, and firewalls\nExperience working with Juniper EX, Centec, and Cisco switches\nBackground supporting customer environments in a helpdesk or NOC-style support role\nExcellent customer service skills with the ability to communicate technical concepts clearly and professionally\nExceptional attention to detail, including documentation and written communication\nAbility to troubleshoot complex technical issues under pressure in a fast-paced environment\nStrong multitasking, prioritization, and time-management skills\nSelf-motivated, team-oriented, and able to work independently with minimal supervision\nAvailability to work nights and weekends as part of on-call rotation\nWorking knowledge of Microsoft Office Suite\nFamiliarity with SDN technologies (e.g., OpenFlow) is a plus\nMandarin bilingual proficiency is required\nAbout Zenlayer\nZenlayer is the first massively distributed edge cloud provider, operating 290+ Points of Presence across 70+ countries. With accolades including PTC “Best Networking Innovation”, “Outstanding Cloud, Data Center, or Interconnection Company”, and Inc. 5000, we enable businesses to deploy and run applications at the edge, thus reducing network latency to the end user. Zenlayer focuses on improving connections worldwide, all while nurturing a unique company culture that values service, growth, and trust. As a “Zenplayer”, you’ll be joining a community of success-driven team players that share the dream of powering a better-connected world.","description_format":"text","description_chars":3114,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Cloud Platforms (IaaS & PaaS)","CDN & Edge Delivery"],"lifecycle":[{"event":"open","at":"2026-09-30T06:13:45Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":131,"reasons":["conf:8","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/zenlayer-network-support-engineer-2","json_url":"https://alion.io/job/zenlayer-network-support-engineer-2.json","meta":{"generated_at":"2026-10-01T10:25:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1555,"day_limit":5000,"remaining_today":3445,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}