{"id":350142,"url":"https://alion.io/job/zenoti-lead-customer-success-manager","title":"Lead Customer Success Manager (Enterprise Accounts)","company":{"id":58903,"name":"Zenoti","domain":"zenoti.com","url":"https://alion.io/company/zenoti","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":93,"open_postings":35,"ghost_share":0,"stale_share":0.086,"repost_share":0,"time_to_fill_p50_days":131,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":135000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-20T05:20:51Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-21T17:26:58Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":62},"description":"Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes\nZenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.\nOur recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com\nRole Overview\nAs a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding clients through product adoption, best practices, and long-term growth strategies. Your ability to combine technical knowledge with strong communication and relationship-building skills will be essential to driving customer satisfaction and retention.\nKey Responsibilities\nCustomer Advocacy & Engagement: Develop strong relationships with customers, understanding their business needs and challenges to drive adoption and success.\nProduct Expertise: Become a subject matter expert in Zenoti’s platform, proactively exploring features and functionalities to deliver maximum value to customers.\nProblem Solving & Solution Building: Analyze customer challenges and independently develop solutions to enhance their experience and business outcomes.\nData-Driven Strategy: Leverage customer data and insights to guide decision-making, drive customer retention, and identify expansion opportunities.\nExecutive Presence & Influence: Confidently lead customer conversations, influence stakeholders, and drive positive change within their organizations.\nCross-Functional Collaboration: Work closely with sales, marketing, product, and support teams to ensure a seamless customer journey and continuous product improvement.\nTime Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely.\nRequired Skills & Qualifications\nTechnical Horsepower & Curiosity: Ability to deeply understand and use Zenoti’s product, with a proactive approach to learning.\nProblem Solving: Strong analytical and critical-thinking skills to independently identify challenges and develop effective solutions.\nData-Driven Decision Making: Ability to interpret data to define strategies and make informed decisions.\nExecutive Presence & Influence: Confidence, charisma, and credibility to lead discussions and drive meaningful change.\nEQ & Relationship Building: Strong interpersonal skills with a customer-first mindset, active listening, and deep customer empathy.\nCross-Functional Collaboration: Proven ability to work with diverse teams across sales, marketing & product, and align stakeholders toward common goals.\nTime Management, Prioritization & Communication Skills: Exceptional organizational skills, with the ability to prioritize tasks and communicate effectively.\nPreferred Qualifications\nExperience in a SaaS, technology, or customer-facing role.\nBackground in the wellness, beauty, or fitness industries is a plus.\nProficiency in CRM tools and data analytics platforms.\nWhy Join Zenoti?\nBe part of a high-growth, innovative company transforming the beauty and wellness industry.\nWork in a dynamic and collaborative environment with industry leaders.\nOpportunities for professional growth, learning, and career advancement.\nIf you’re passionate about helping customers succeed, solving complex challenges, and driving impactful change, we’d love to hear from you!\nApply now and be part of Zenoti’s journey to revolutionize the industry.\nZenoti Pay Range\n$135,000—$140,000 USD\nZenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.","description_format":"text","description_chars":5219,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-09-05T18:53:31Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.881,"p_room":0.72,"age_days":62,"expected_fill_days":131,"reasons":["conf:2","velocity","win:mid","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":false},"html_url":"https://alion.io/job/zenoti-lead-customer-success-manager","json_url":"https://alion.io/job/zenoti-lead-customer-success-manager.json","meta":{"generated_at":"2026-10-21T21:44:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30956,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58903},"rest":"https://alion.io/mcp/rest/get_company?id=58903"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzenoti-lead-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzenoti-lead-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzenoti-lead-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zenoti-lead-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzenoti-lead-customer-success-manager"}]}