{"id":350128,"url":"https://alion.io/job/zenoti-senior-product-specialist-implementation-saas","title":"Senior Product Specialist (Implementation) - SaaS","company":{"id":58903,"name":"Zenoti","domain":"zenoti.com","url":"https://alion.io/company/zenoti","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":93,"open_postings":32,"ghost_share":0,"stale_share":0.094,"repost_share":0,"time_to_fill_p50_days":122,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":43000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":46},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-30T02:15:36Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-03T12:21:00Z","board_verified":true,"closed_at":null,"days_open":218,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":218},"description":"Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes\nZenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.\nOur recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com\nWhat's the opportunity?\nAs a member of the Adoption organization, the Product Specialist will have the primary responsibility of analyzing business requirements and translating them to Zenoti product features for adoption by existing customers. You will be using your functional skills, in-depth product knowledge, and understanding of customer needs to identify pain points and provide a solution by effectively configuring product features and functionality within the Zenoti application. You will ensure that customers are trained on our platform effectively and help them achieve their business goals with increased adoption of our solutions. If you love to work collaboratively with the internal teams and our customers to help them succeed in their business, we would love to hear from you.\nRequirements\nWhat will I be doing?\nWorking in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution.\nWork with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue.\nIndependently handle customer adoption procedures while delivering excellent customer service.\nLead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations.\nDrive proofs of concept and pilots for high-priority and complex customers.\nProactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction.\nStay up-to-date on Zenoti product knowledge, business workflow, process and market positioning.\nMaintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products.\nWork and communicate across groups and articulate the needs for compliance and risk management.\nWhat skills do I need?\n5 to 8 years of experience in Implementation and support of Enterprise SaaS products.\nStrong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.\nStrong business consulting experience or equivalent in an external customer facing role.\nProven fast learner of enterprise applications, experience in implementing cloud solutions.\nAbility to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions.\nExperience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.\nStrong verbal and written communication skills, especially in the areas of requirements and solution documentation.\nAbility to manage and work across multiple projects. Experience working with remote teams across different time zones\nStrong ability to demo/train and deliver excellent customer presentations.\nStrong logical, analytical and problem-solving skills\nAbility to learn new skills and operate in a fast-paced and changing environment.\nGood to have knowledge of accounting principles, inventory management, and business processes optimization.\nExperience in the wellness/spa industry is a plus.\nEagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.\nZenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.","description_format":"text","description_chars":5511,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","POS Systems","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-09-05T18:53:31Z"},{"event":"close","at":"2026-09-22T12:37:51Z"},{"event":"reopen","at":"2026-10-14T07:31:35Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.726,"p_room":0.36,"age_days":218,"expected_fill_days":122,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/zenoti-senior-product-specialist-implementation-saas","json_url":"https://alion.io/job/zenoti-senior-product-specialist-implementation-saas.json","meta":{"generated_at":"2026-11-03T12:30:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17251,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58903},"rest":"https://alion.io/mcp/rest/get_company?id=58903"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fzenoti-senior-product-specialist-implementation-saas"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fzenoti-senior-product-specialist-implementation-saas"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fzenoti-senior-product-specialist-implementation-saas"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/zenoti-senior-product-specialist-implementation-saas\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fzenoti-senior-product-specialist-implementation-saas"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":350128}},{"tool":"search_jobs","arguments":{"company":"zenoti.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":350128},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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