{"id":1169692,"url":"https://alion.io/job/zenoti-senior-product-specialist-implementationonboarding-5","title":"Senior Product Specialist - Implementation/Onboarding","company":{"id":58903,"name":"Zenoti","domain":"zenoti.com","url":"https://alion.io/company/zenoti","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":40,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":208,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":53000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2468},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Basecamp","optional":true},{"name":"JavaScript","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-24T05:45:11Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T03:34:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes\nZenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.\nOur recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com\nWhat will I be doing?\nWork with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.\nDrive demos, walk-through and solution reviews with customers.\nSolution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.\nConfigure Zenoti to meet customer business scenarios\nIdentify risks based on current product capabilities; define and implement mitigation plans\nAddress customer issues and concerns in a timely fashion to ensure customer satisfaction\nIn this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.\nStay up-to-date with product knowledge, business flow, sales process, and market dynamics.\nTo be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.\nMaintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.\nEnsure the adherence to SLAs, and key metrics according to the organization’s goals and objectives\nCoordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.\nWhat skills do I need?\n6-9 years of experience in Implementation and support of Enterprise products\nOpen to work in the Night Shift\nStrong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.\nStrong verbal and written communication skills, especially in the areas of requirements and solution documentation.\nAbility to manage and work across multiple projects.\nStrong ability to demo/train and deliver excellent customer presentations.\nStrong logical, analytical and problem-solving skills\nOpen to travel on short notice to customer locations when required\nGood to have knowledge of Web Design using HTML, JavaScript\nGood understanding of MS Office, JIRA, Basecamp applications\nAbility to learn new skills and operate in a fast-paced and changing environment.\nExperience in the wellness/spa industry a plus.\nEagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.\nWhy Zenoti?\nBe part of an innovative company that is revolutionizing the wellness and beauty industry. \nWork with a dynamic and diverse team that values collaboration, creativity, and growth. \nOpportunity to lead impactful projects and help shape the global success of Zenoti’s platform. \nAttractive compensation. \nMedical coverage for yourself and your immediate family. \nAccess to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. \nRegular social activities, and opportunities to give back through social work and community initiatives. \nZenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.","description_format":"text","description_chars":5079,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Web Development"],"lifecycle":[{"event":"open","at":"2026-09-24T06:16:11Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":208,"reasons":["conf:0","win:early"],"computed_at":"2026-09-25T04:06:47Z"},"pay":null,"html_url":"https://alion.io/job/zenoti-senior-product-specialist-implementationonboarding-5","json_url":"https://alion.io/job/zenoti-senior-product-specialist-implementationonboarding-5.json","meta":{"generated_at":"2026-09-25T04:06:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4449,"day_limit":5000,"remaining_today":551,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}