Technical Project Manager (AI Enabled Initiaives)

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

What Will I Be Doing?

• Own end-to-end delivery of complex, data-driven and AI-enabled initiatives - from defining scope and success metrics to execution and impact tracking across multiple teams and geographies.
• Collect, clean, and analyze large, complex datasets to identify trends, risks, and opportunities that inform business and product decisions.
• Apply AI and GenAI tools to accelerate analysis, automate workflows, and build intelligent solutions - and evaluate where AI can drive measurable business impact.
• Turn raw data into clear, executive-ready insights and recommendations that leadership can act on.
• Partner with cross-functional teams (Product, Engineering, Data Science, Finance, Ops, CS) to translate business problems into structured analytical, technical, and execution plans.
• Build and manage project plans, timelines, dependencies, and risks for analytical, technical, and operational initiatives.
• Track progress, surface blockers early, and ensure timely delivery across multiple parallel workstreams.
• Establish processes to improve execution rigor, visibility, and accountability at scale.
• Continuously improve how the team uses data, AI, tools, and processes to operate more efficiently and effectively.

What Skills Do I Need?

• 15+ years of experience managing technical, analytical, and cross-functional programs of significant scope and complexity, with a strong track record of delivering measurable outcomes.
• Strong blend of technical project/program management and analytical thinking, with the ability to lead senior stakeholders and complex delivery independently.
• Bachelor’s degree in Engineering, Computer Science, Statistics, Mathematics, or a related discipline (Master’s preferred).
• Strong AI skills - hands-on experience applying AI/GenAI tools (e.g., LLMs, AI copilots, automation and agentic workflows) to analysis, execution, and decision-making, with a clear understanding of AI capabilities, limitations, and practical business applications.
• Exceptional data analysis skills - able to independently structure, query, and interpret large datasets, draw sound conclusions, and translate findings into business decisions. Strong hands-on proficiency with SQL, Excel, and Python.
• Deep command of project management fundamentals - scoping, planning, risk management, dependency tracking, and delivery execution across large, multi-workstream programs.
• Excellent verbal and written communication skills to influence and align internal stakeholders, including senior executives across countries, functions, and levels.
• Ability to break down complex, ambiguous business problems into structured, actionable workplans.
• Strong logical reasoning, problem-solving, and decision-making capabilities in ambiguous, fast-evolving environments.
• High attention to detail in data validation, analysis, and reporting to ensure accuracy and credibility.
• Demonstrated ability to collaborate cross-functionally and drive outcomes without formal authority.
• PMP, PgMP, or similar certification is a plus.
• Experience in SaaS, Product Operations, or analytics-driven roles is strongly preferred.

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.